Detailed Course Outline
Module 1: Course Overview
- Identify the contents and objectives of the course
- Define the class schedule and class logistics
- Identify the related courses
- Discuss the lab environment details
Module 2: Introduction to Application Performance Management
- Identify the evolution of applications and services in IT
- Identify today’s business and ITchallenges
- Define the key characteristics of the Application Performance Management (APM) solution
Module 3: APM Architecture and Deployment
- Identify Application Performance Management (APM)components
- List typical APM integrations
- dentify typical deployment strategies
- Describe the deployment life cycle
Module 4: Application Health
- Describe functionality provided by ApplicationHealth
- Investigate Application Performance issues using Application Health
- Investigate application availability issues using Application Health
- View RUM data in Application Health
Module 5: Service Health Application
- Describe the Service Healthsolution
- Operate Service Health views
- Run Service Health reports
- Add CIs to the watch list
Module 6: MyBSM
- Identify the MyBSM concept
- Define the MyBSM workspace
- Set up the MyBSM workspace
- Configure page layout
- Work with MyBSM components
- Define access to an external component
- View MyBSM predefined pages
Module 7: Introduction to BPM and VuGen
- Define the purpose of BPM
- Define key BPM concepts and terminology
- Work with Virtual User Generator (VuGen) to create a HTTPscript
- Work with VuGen to create a TruClient script
- Work with VuGen to create a REST API script
Module 8: End User Management Administration
- Populate the Scripts repository
- Define a BPM monitored application in APM
- Define a BPM monitored application in Application Health
- Configure Application downtimes
Module 9: RUM Overview
- Define Real User Monitoring (RUM)
- Describe Docker</li><li>Configure APM/RUM integration
Module 10: End User Management Reports
- Use Application Health to monitor the status of your applications
- Generate BPM reports
- Generate RUM reports
Module 11: Infrastructure and Application Monitoring with SiteScope
- Describe SiteScope agentlessmonitoring
- Define monitors and groups
- Manage SiteScope groups
- Define SiteScope monitors
Module 12: System Availability Management
- Define System Availability Management (SAM)
- Navigate the SAM UI
- Manage SiteScopes in SAM
- Integrate SiteScope event and metric data with APM
- Perform APM HI and SiteScope monitors mapping
- Work with SAM reports
Module 13: Run-Time Service Model (RTSM) Introduction
- Define RTSM and its keycapabilities
- Identify the role and purpose of Universal Configuration Management Database (UCMDB)
- Identify the role and purpose of the ConfigurationManagement System (CMS) within the context of ITIL v3
- Define the RTSM data model
- View the discovery process in RTSM
- Navigate the RTSM UI
- Define an RTSM Class
- Define RTSM relationships
Module 14: Service Health Administration
- Identify Service Health as a consolidated monitoring solution
- Define a Service Health View
- Define Service Health indicators
- Define a custom image
Module 15: Service Level Management
- Identify the benefits of using Service Level Management (SLM)in an organization
- Navigate SLM Administration
- Create an SLA in Agreements Manager
- Define the features of SLAs
- Work with the SLM application
- View SLM reports
- View SLAs in Application Health
Module 16: User Reports
- Identify various report types
- Define the key features of the Report Manager
- Configure and build custom reports
- Work with the Custom Query Builder
- Work with trend reports
- Schedule reports
Module 17: Platform Administration
- Define platform administration tasks in APM
- Access and navigate APM administration
- Log in to APM
- View set up and maintenance tasks of APM
- View and manage APM licensing
- View server deployment
- Perform database administration
- Perform data enrichment
- View and manage content packs
- View APM downtime management
- Set up user and group permissions
- Configure alerts for APM
Appendix: Diagnostics Overview
- Identify the Diagnostics value proposition
- Identify Diagnostics solutions
- Define the Diagnostics architecture
- Install and configure Diagnostics
- Navigate the Diagnostics UI
- View Diagnostics data in APM