Detailed Course Outline
1 Course introduction
- Introductions and course logistics
- Course objectives
2 Workspace ONE foundations
- Navigating and customizing the console
- Workspace ONE UEM console foundations
- Workspace ONE Hub Services
- Workspace ONE UEM accounts
3 Workspace ONE architecture
- Workspace ONE & modern SaaS architecture
- Workspace ONE UEM architecture
- Additional Workspace ONE components
- Workspace ONE example use cases
4 Directory services and identity management
- Identity management – Direct integration vs. Omnissa Identity service
- Direct integration Directory services UEM
- Identity management in Omnissa Access
- Identity management with Omnissa Identity service
- Enterprise Federation for Administrator Access in Omnissa Connect
- Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication
5 Access integration, policies and conditional access
- Omnissa Access overview
- Authentication methods in Access
- Federate resources for SSO
- Access policies and conditional access
6 Application management
- Applications overview
- Public applications
- Internal applications
- Purchased applications
- Software distribution management
- Workspace ONE SDK
7 Profiles and policies – basics and beyond
- Describe the benefits of using profiles
- Identify the various profile types
- Identify platform-specific profile payloads
- Explain how to create and deploy profiles in the workspace ONE UEM console
8 Scripting and automation with Freestyle Orchestrator
- Introduction to Freestyle Orchestrator
- Components of a Freestyle workflow in Workspace ONE UEM
- Workflow creation process in Workspace ONE UEM
- Troubleshooting a workflow in Workspace ONE UEM
- Components of a Freestyle workflow in Omnissa Intelligence
9 Modern management for Windows – Part 1
- Getting started with Windows management
- Provisioning, enrolling, and onboarding
- Policy configuration
10 Modern management for Windows – Part 2
- Windows updates
- Windows apps
- Analytics and troubleshooting
11 Apple Device Management – Part 1
- Apple management in Workspace ONE UEM
- Introduction to Apple services
- Integrating Apple Business Manager with Workspace ONE UEM
- Automated Device Enrollment
- App and content deployment with VPP
- Profiles for Apple Devices
- Declarative Device Management
- Creating a profile in Workspace ONE
12 Apple Device Management – Part 2
- Scripts and sensors with the Intelligent Hub
- Intelligent Hub hubcli
- Introduction to macOS and iOS updates
- OS update management in Workspace ONE UEM
- Device Updates dashboard
- Software Update Enforcement
- OS updates with Intelligent Hub hubcli
13 Android Enterprise deep dive
- Android Device Management Modes
- Android Enterprise (Custom DPC & AMAPI)
- Profile and device compliance
- Productivity Application & Application Management
- Operating System update, Freestyle Orchestrator and troubleshooting
14 Omnissa Intelligence
- What is Omnissa Intelligence and terminology overview
- Easiest point of entry – the Marketplace
- Customizing the environment - Dashboards & Data Explorer deep dive
- Omnissa Horizon Operations overview – virtual apps and desktops
- Omnissa Intelligence Experience Management deep dive
- Keeping an eye on safety – Workspace Security
- Working with others – Integrations
- Finishing the puzzle – overview recap
15 Security, Compliance, and Zero Trust
- Introduction to Zero Trust with Omnissa
- Compliance Policies
- Mobile Threat Defense overview
- Tunnel for Secure Access to resources
- Zero Trust Compliance integrations
16 Workspace ONE UEM API
- Workspace ONE API Overview
- Using the Workspace ONE UEM API
- Using the Omnissa Access API
- Using the Omnissa Intelligence API
17 Troubleshooting and diagnostics – Part 1
- General troubleshooting guidance
- Core and integration components topology
- Workspace ONE UEM log files
- AirWatch Cloud Connector
- Directory Services integration
- Certificate Authority integration
- Omnissa Access and Hub Services integration
18 Troubleshooting and diagnostics – Part 2
- Endpoint topology overview
- Tools and resources for troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues