Detaillierter Kursinhalt
Module 1 – Getting Started with Users and Teams
- Describe What Splunk On-Call is
- Describe the flow of an alert/ incident in Splunk On-Call
- Create a plan for incident response
- Describe the layout of the On-Call User Interface
- Create new users and teams
- Create user paging (notification) policies
- Create new Teams
- Add users to teams
Module 2 – Incident Response Through Team Rotations and Escalation Policies
- Create on-call schedules
- Add rotations
- Add shifts
- Add members
- Build escalation policies to handle incidents
Module 3 – Alert Rules Engine
- Create Routing Keys to direct incoming alerts
- Use the Alert Rule Engine to create alert rules
- Use the Alert Rule Engine to transform fields
Module 4 – Integrations
- Select appropriate external Monitoring System integrations
- Configure common Splunk On-Call integrations
Module 5 – Reporting on Team Activity and Performance
- Differentiate between the types of reports
- Create a post-incident review report
- Track response metrics
- Customize on-call Review report
- Track flow of incidents using the Incident Frequency report (Enterprise edition only)
Module 6 – (optional) Advanced Features
- Use Terraform to manage On-Call
- Use Maintenance Mode
- Use Conference Bridge
- Use Alert Configurations