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Business Service Management 9.x Advanced (BSM220)

Detaillierter Kursinhalt

Module 1: Course Overview
  • Course Objectives
  • Course Schedule
  • Introductions
  • Logistics
  • Use Case
  • Lab Environment
Module 2: BSM Architecture and Configuration Decisions
  • Review BSM architecture
  • List the components of the BSM portfolio
  • Review the workflow for installing and configuring BSM
  • Harden BSM deployment
  • Define High Availability options
  • Design BSM Disaster Recovery
  • Define a multi-tenancy environment
  • Configure BSM deployment
  • Work with the Setup and Database Configuration utility
  • Size and tune BSM deployment
  • Working with Infrastructure Settings
  • Working with JMX Console
Module 3: RTSM Administration
  • Identify the components of RTSM
  • Define RTSM population
  • Define and configure RTSM-CMS integration (the RTSM Synch)
  • Understanding topology reporting from the BSM data collectors
  • Use modeling best practices
  • Extending the data model through enrichment
  • Define and configure reconciliation
  • Troubleshoot RTSM
  • Appendix A
Module 4: Service Health Analyzer
  • State the primary goal of SHA
  • Name and describe each of the three different SHA licenses
  • State the main differences between the architectures of SHA 9.1x and 9.2x
  • Name the major architecture components and describe their functions
  • Describe the data flow within SHA, starting with the data collectors
  • State the functions of the Baseline Engine, SHA (or RAD) Engine, and the analytics process
  • State how the baseline sleeve is calculated and describe seasonality
  • Name and describe the five phases of anomaly creation in the Run-Time Anomaly Detection (RAD) Engine
  • Configure SHA for initialization to get it up and running
  • Describe the end-to-end user work flow of SHA
  • Perform advanced SHA configuration, including edits of the XML metric filters
  • Configuring Verification Tools
  • Appendix A
  • Creating Metric Baselines Manually
  • Appendix B
  • Troubleshooting
  • Appendix C
Module 5: CI Types and Relationships
  • Create a custom CI Type
  • Create a custom CI Relationship Type
  • Create a custom RTSM view called Cooling View
  • Create a CI
  • Create relationships between CIs
Module 6: Service Health Customization
  • Describe customizing Service Health to meet unique requirements
  • Create Health Indicators (HIs)
  • Create HI assignments
  • Create Key Performance Indicators (KPIs)
  • Create KPI assignments
  • Describe the operation of KPI Enrichment Service (KES)
  • Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)
Module 7: BSM Connector
  • Compare and contrast the BSMC policy types
  • Create BSMC metric log file policies
  • Create BSMC event log file policies
  • Create BSMC database policies
  • Create BSMC XML file policies
  • Create field mappings from source data values to BSM recognized data values
  • Configure BSMC policies to affect HI state in BSM
  • Deliver topology to the RTSM using BSMC policies
  • Configure BSMC integration with BSM
  • Locate primary BSMC log files
Module 8: System Health
  • State System Health’s primary function
  • Describe how System Health has been decoupled from SiteScope
  • Install System Health
  • Drill down to identify and investigate BSM issues
  • Start and stop individual BSM processes
  • Package BSM log files so they can be sent to HP Support
  • View and save individual log files
  • View the status and value of BSM metrics
  • Configure BSM failover using System Health
  • Access System Health’s SiteScope UI
  • Deploy additional monitors
Module 9: BSM Logs and Troubleshooting
  • Explain how to use BSM logs
  • Use the BSM Logging Administrator to create custom personal log files
  • Troubleshoot the BSM platform
  • Make use of troubleshooting tools and resources
  • BSM Applications Troubleshooting
  • Appendix A
  • BSM Reports Troubleshooting
  • Appendix B
  • BSM Data Collectors Troubleshooting
  • Appendix C
  • Additional Troubleshooting Tips
  • Appendix D
Module 10: Introduction to BSM Extensibility
  • Define the Service Health API
  • Define the Service Level Management (SLM) API
  • Define the End-User Management (EUM) API
  • Define the Generic Reporting Engine API
  • Troubleshooting
  • Appendix A
  • BSM9.x EUM Reports Troubleshooting
  • Appendix B
Module 11: Integrating BSM with NNMi
  • Describe the main functions of Network Node Manager i (NNMi)
  • Define the value of integrating NNMi with BSM
  • List the steps of the NNMi integration with BSM
  • Integrate NNMi with BSM
  • Verify the NNMi integration with BSM
Module 12: Integrating BSM with Service Manager (SM)
  • Identify the key features of Service Manager integration
  • List Service Manager integrations
  • View different integration technologies for communication in Service Manager
  • Configure Service Manager integration
  • Learn how BSM Service Level Management Business and Infrastructure Services interact with Service Manager incident records
  • Troubleshooting and Logs
  • Appendix A
Module 13: Upgrading BSM
  • Compare the two types of upgrades
  • Identify the key considerations for selecting an upgrade type
  • Learn the supported upgrade paths to BSM 9.2x
  • Describe the flows for both direct and staging upgrades
  • Working with the Upgrade wizard flow