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> > > MR-1CN-NISMITAS Detaillierte Beschreibung

Establishing Service Management for ITaaS (MR-1CN-NISMITAS)

Detaillierter Kursinhalt

The content of this course is designed to support the course objectives. The following focus areas are included in this course:

Module 1: Understanding IT Transformation and Cloud Services

  • Review common IT challenges that often exist even after a cloud adoption has occurred and explain what it means for IT to provide business value.
  • List benefits of several common industry IT transformation models.
  • Identify the ITaaS model plus the business, cultural, and technical reasons why organizations are adopting ITaaS or a similar model for standing up cloud services.
  • Define cloud services and describe how ITaaS supports them in the context of governance, finance, organization, and technology.
  • Identify general planning and design steps.

Module 2: Technology Planning for Cloud Services

  • Identify innovative practices, tools, and technologies such as DevOps, Microservices, and open source that influence the creation of cloud native applications and cloud services.
  • Describe considerations and analysis of workloads and assess application profiles.
  • Identify various back-end technology processes and tools that might be helpful for delivering cloud services.
  • List orchestration and automation characteristics as critical features for delivering cloud services. Recognize the importance and benefits of measuring and reporting.
  • Define the central role of a service catalog for delivering cloud services.

Module 3: Governance Planning for Cloud Services

  • Define the various types of governance and their relevance to cloud services.
  • Summarize important considerations for the three components of GRC: governance, risk management, and compliance.
  • Specify various considerations related to security and trust for cloud services.

Module 4: Financial Planning for Cloud Services

  • Identify the financial considerations for IT and its support of services for an ITaaS transformation.
  • Explain service funding and define chargeback functions and models.
  • List economic drivers for IaaS, PaaS, and SaaS service models as well as service costing and pricing.

Module 5: Organizational Planning for Cloud Services

  • Describe the challenges facing organizations that need to deliver cloud services.
  • Discuss the organizational considerations when transitioning to cloud services within an ITaaS model.
  • Identify new roles, skills, and required competencies.

Module 6: Services Creation and Management

  • Outline general and tactical strategies for offering cloud services as well as general considerations for service design.
  • Describe service deployment steps, considerations, and models.
  • Explain the significance of the service catalog, templates, service level agreements, orchestration, provisioning, and automation when building and deploying services.
  • Summarize the importance of collecting measurements for service operations and management.

Module 7: Cloud Services Trends and Futures

  • Discuss emerging trends impacting businesses.
  • Describe how business is being digitized more than ever before.
  • Explain how cloud services are driving business value and achieving positive outcomes.

Module 8: Planning and Design Review

  • Develop a cloud services design and present this to the audience.
  • Demonstrate how the cloud services design meets the business requirements and constraints that were identified during the assessment process.

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