Cisco Meeting App Foundation (COLLAB150)

Module 1: Cisco Meeting App Operations You should be able to operate Cisco Meeting App after completing the 4-hour class, which also includes these objectives:

• Describe the main features of Cisco Meeting Solution.
• Describe the relationship between Lightweight Directory Access Protocol (LDAP), and the Cisco Meeting Server and the Cisco Meeting Apps.
• Locate documentation on the Cisco website.
• Locate specific information from the documentation using the Cisco website.
• Download the Cisco Meeting App for your operating system from the Cisco website.
• Describe the differences between Cisco Meeting App for Windows, Mac, and iOS operating systems.
• Log in to the Cisco Meeting App.
• Make a call to an existing space using Cisco Meeting App.
• Describe the difference between a space and a point-to-point call.
• Use chat in a team space using Cisco Meeting App.
• Create a team space using Cisco Meeting App.
• View and share presentations in a team space using Cisco Meeting App.
• Manage audio, video, and presentations in a team space using Cisco Meeting App.
• Manage access to spaces and best practices when holding multiple meetings.
• Describe how to transfer all or part of a call to an iOS device, Mac, or PC.
• Describe the differences between browser support for Chrome and other browsers.
• Create an invitation to a space from Cisco Meeting App.
• Join a space as a guest from Cisco Meeting App (WebRTC) using an invitation.
• Log in to the Cisco Meeting App (WebRTC) app.
• Describe when to use the Back button in the browser.
• Connect to a space from the Cisco Meeting App (WebRTC).
• Use chat in a space from the Cisco Meeting App (WebRTC).
• Create a team space from the Cisco Meeting App (WebRTC).
• Describe how to join a space from a telepresence system.
• Describe how to use the telepresence system keypad to change layouts in a space.
• Describe how to use the telepresence system keypad to lock and unlock spaces.
• Describe how to use the telepresence system keypad to mute and unmute all participants in a space.
• Describe how to call a telepresence system from Cisco Meeting App.
• Describe how to join a space from a Microsoft Skype for Business endpoint.
• Describe how to call a Skype for Business system from Cisco Meeting App.

Module 2: Troubleshooting Tools After completing the 4-hour class, you should be able to use troubleshooting techniques and tools to assist end users with Cisco Meeting App related issues, including the following:

• Access the FAQs for users on the Cisco website.
• Access the FAQs for administrators on the Cisco website.
• Download the Troubleshooter Cisco Meeting App, WebRTC, and SIP Endpoints from the Cisco website.
• Describe the Microsoft ClickOnce Windows smart-client application.
• Confirm the ClickOnce installation of the URI.
• Add a site to a trusted-site list in a browser.
• Check operating system and web browser compliance with ClickOnce and Cisco Meeting App for Microsoft Windows.
• Check operating system requirements for Cisco Meeting App MSI installer.
• Check operating system requirements for Cisco Meeting App OS and MAC installer.
• Describe how to check Domain Name System (DNS) records.
• Describe possible certificate errors and restorative action required to remove them.
• Change the camera, speakers, and microphone used by Cisco Meeting App.
• Confirm that a Cisco Meeting App (WebRTC) has access to a local camera, speakers, and microphone.
• Describe how network conditions affect video and audio quality.
• Describe how bandwidth can be adjusted on Cisco Meeting App to reduce network-related issues.
• Diagnose and fix an audio issue caused by microphones being muted or speaker volumes not set.
• Diagnose and fix an audio issue caused by cameras being switched off, video disabled, or lens covers closed.
• Describe how room environments can affect call quality.
• Describe how to create a diagnostic log from Cisco Meeting App.
• Describe where fault logs are sent when an end user takes a diagnostic log from the settings menu.
• Describe where fault logs are sent when an end user is prompted to create a diagnostic log.
• Use Chrome to confirm that WebRTC capabilities are working.
• Download the Cisco Meeting App folders from a Mac and PC to send to support.
• Download a Cisco Meeting App failure file from a device after an unexpected software restart.