Cisco

Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

 

Lab Topologie

Kursbeschreibung

Lab-Übungen

  • Lab 1-1: Overview of UCCE Lab Environment
  • Lab 1-2: Explore Your Voice Gateway (Ingress/VXML)
  • Lab 1-3: Explore CVP and ICM Servers
  • Lab 2-1: Install the ICM Main Installer
  • Lab 2-2: Install the ICM Central Controller and Admin & Data Server
  • Lab 2-3: Configure/Install PG for CVP and UCM
  • Lab 2-4: Install, Configure and License CVP
  • Lab 2-5: Configure IOS Voice Gateway for CVP
  • Lab 2-6: Configure ICM for CVP Scripting
  • Lab 2-7: Prepare a Simple CVP Test Script
  • Lab 2-8: Use ICM Tools to Observe Script Progress
  • Lab 3-1: ICM Scripting with Microapps
  • Lab 3-2: Configure ICM for Basic Agent Functionality
  • Lab 3-3: Install CTI Components
  • Lab 3-4: CTI Route Point Initiated Calls
  • Lab 4-1: Implement Cisco Courtesy Callback
  • Lab 5-1: Install and Configure Cisco Outbound Option - SIP
  • Lab 6-1: Using Troubleshooting Tools
  • Lab 6-2: Instructor Break/Fix Lab