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RightNow Customer Portal for Developers; Training-on-Demand

 

Who should attend

  • Entwickler
  • Technischer Berater

Prerequisites

Erforderliche Vorkenntnisse:

  • HTML, CSS and Java Script
  • Event handling
  • PHP

Empfohlene Vorkenntnisse:

  • Ajax
  • JSON

Course Objectives

  • Change the template and/or the theme applied to a page
  • Use the CI Admin page to stage and deploy page customizations
  • Change page and/or template content with widgets, message bases, and conditions
  • Customize Customer Portal with configuration settings
  • Apply the MVC pattern in customizing existing widgets or writing new widgets
  • Place syndicated widgets on non-RNT servers
  • Make widgets react to events
  • Write custom controllers

Product Description

This course focuses on Customer Portal, the web site interface that customers access for customer self-support. Students will begin by learning basic customizations that do not require programming skills, but can be accomplished through configuration settings and simple editing. These types of customizations can be used to brand Customer Portal so that it reflects the look-and-feel of other pages within an enterprise's web site.

The course proceeds to more complex customizations that require JavaScript and PHP scripting, event handling, and implementation of the Model-View-Controller pattern. Using these tools, students will write customized widgets that can add new functionality to pages, including providing customized access to data from the knowledge base. A Capstone Exercise gives the student an opportunity to brings together a wide range of new skills from the course to create a practical new widget and display it on a customized page.

Learn To:

  • Access the RightNow knowledge base from Customer Portal
  • Change the content and functionality of a Customer Portal page with widgets
  • Write custom widgets
  • Change the look-and-feel of a Customer Portal page

Course subjects

Tools

  • The Agent Desktop
  • WebDAV

Basic Customizations

  • Templates, Pages, Themes
  • Deployment
  • Internationalization
  • Tags, conditions. variables, sprites, widgets, assets
  • Accessibility

Widgets and Scripting

  • Customizing a site
  • MVC pattern
  • Custom widgets
  • Syndicated widgets
  • Client-side scripting
  • Event handling
  • Controllers

Advanced Customizations

  • Models
  • RightNow Connect for PHP
  • RightNow Object Query Language
  • Custom Objects
  • Pass-Through Authentication
  • Hooks

Capstone Activity

  • Developing a custom widget that accesses the knowledge base
Price (excl. tax)

2,280.- €

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