Siebel 8.1.x Business Analyst (Self-Study Course)


Who should attend

  • Business analysts
  • Project managers

Course Objectives

  • Use common Siebel Call Center features
  • Describe common Siebel integration techniques
  • Describe global deployment options
  • List the components of the Siebel Web architecture
  • Control access to views and customer data in a Siebel application
  • Create a company structure
  • Use Siebel Tools to examine object definitions
  • Describe how business and UI layer objects can be modified to meet user requirements
  • Describe Siebel automation options
  • Navigate and work with data in Siebel applications
  • Use common Siebel business entities
  • Use common Siebel Sales features

Product Description

  • Using Siebel CRM
    • Introducing Siebel CRM Applications
    • Navigating
    • Working with Data in the Siebel User Interface
  • Common Siebel Business Entities
    • Representing customers with Accounts and Contacts
    • Describing tasks with Activities
    • Defining sales-related objects with Opportunities and Quotes
    • Resolving customer issues with Service Requests
    • Using Siebel business entities to implement business practices
  • Siebel Application Features
    • Siebel Sales scenario: Opportunity Management
    • Siebel Sales scenario: Forecasting
    • Remote, TAS, Sales Methodologies
    • Siebel Call Center: service scenario
    • Email Response, SmartScript, Hoteling, and Multi-Tenancy
  • Other Siebel Features
    • iHelp
    • Inbox
    • Reports
    • Audit Trail
    • Search
    • Administration
  • Technical Topics
    • Architecture
    • Security
    • Access Control
    • Siebel Tools
    • Data Model
    • Workflow
    • Assignment Manager
    • Task UI
  • Deployment Considerations
    • Global Deployment
    • Integration Options
Price (excl. tax)

1,754.- €