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Administration Essentials for New Admins (ADM201)

Course Description Schedule Course Outline

Who should attend

Administration Essentials for New Admins is designed for new system administrators responsible for the setup, configuration, and maintenance of their organizations’ Salesforce applications. Other groups that benefit from this course include power users, sales operations, and IT managers. Note that administrators of Salesforce Professional Edition should take Administration Essentials (Professional Edition).


The prerequisites include a solid understanding of basic Salesforce concepts and functionality and completion of the following online courses, which are available at www.salesforce.com or, for salesforce.com customers, right from the Help Site in Salesforce:

  • Getting Started: Navigating Salesforce
  • Getting Started: Using the Sales Cloud

Course Objectives

This comprehensive hands-on course is a must for new Salesforce administrators. Administration Essentials for New Admins is the core training that ensures your success with Salesforce. For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment. When you complete this course, you’ll be able to:

  • Customize your application, including page layouts, fields, tabs, and business processes.
  • Create a secure Salesforce environment.
  • Maintain and import clean data.
  • Create high-value reports and dashboards.
  • Setup workflow automation.

Course Content

  • Getting Around the App
  • Setting Up the User Interface
  • Getting Your Organization Ready for Users
  • Up and Managing Users
  • Security and Data Access
  • Customization: Fields
  • Managing Data
  • Reports and Dashboards
  • Automation
  • Collaboration
  • Service Cloud
Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 3,625.- €
  • Switzerland: 3,625.- €
Dates and Booking
Online Training

Duration 5 days

Price (excl. tax)
  • Germany: 3,625.- €
Dates and Booking
Click on town name to bookSchedule
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
14/11/2016 - 18/11/2016 Munich
21/11/2016 - 25/11/2016 Online Training Time zone: Europe/Berlin Course language: English
21/11/2016 - 25/11/2016 Düsseldorf
05/12/2016 - 09/12/2016 Berlin
12/12/2016 - 16/12/2016 Munich
19/12/2016 - 23/12/2016 Online Training Time zone: Europe/Berlin Course language: English
09/01/2017 - 13/01/2017 Munich
16/01/2017 - 20/01/2017 Berlin
07/11/2016 - 11/11/2016 Zurich
28/11/2016 - 02/12/2016 Geneva Course language: French
09/01/2017 - 13/01/2017 Zurich

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.