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Supporting and Troubleshooting Windows 10 (MOC 10982)

Course Description Schedule Course Outline
 

MOC ON DEMAND OPTIONS

You can take this Course in three alternatives:

1. MOC On Demand Core (649€)

The basic MOC On-Demand package, including digital MOC courseware.

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2. MOC On Demand Advanced (1.490€)

MOC On Demand Core including additionally:

  • Two MCT Technology Days
  • Exam vouchers
  • Measure-Up Practice Test

Zur Buchung

3. MOC On Demand Prime (plus 399€)

Includes all the advantages of the Advanced package, with the difference that the Practice part is conducted in a classic MOC classroom training in full length. This way, in addition to practical classroom training, the participants get the opportunity to study the course content and have hands-on labs for up to 90 days, in a timely fashion. Fast Lane guarantees the successful passing of the exam.

When booking your MOC Classroom Training, please specify in the comment field whether you would like the MOC on Demand package as well.

MOC On Demand Offer Overview

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,290.- €
  • SA Voucher: 5
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
E-Learning MOC on Demand
Price (excl. tax)
  • Germany: 649.- €
Buy E-Learning
 
Click on town name to bookSchedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
Germany
20/02/2017 - 24/02/2017 Düsseldorf
06/03/2017 - 10/03/2017 Stuttgart
20/03/2017 - 24/03/2017 Münster
03/04/2017 - 07/04/2017 Hamburg
18/04/2017 - 21/04/2017 Frankfurt 4 days
02/05/2017 - 05/05/2017 Berlin 4 days
08/05/2017 - 12/05/2017 Munich
29/05/2017 - 02/06/2017 Düsseldorf