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ITIL Service Strategy (ITILSS)

Course Description Schedule Course Outline
 

Who should attend

  • CIO/CTOs
  • Supervisory staff
  • IT Team leaders
  • IT Designers
  • IT Architects
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Service Test Managers
  • ITSM Trainers

Prerequisites

Course Objectives

  • Understand Service Management as a practice and Service Strategy principles, purpose and objective
  • Understand how all Service Strategy processes interact with other Service Lifecycle processes
  • Identify the activities, methods and functions used in each of the Service Strategy processes
  • Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • Measure Service Strategy performance
  • Understand technology and implementation requirements in support of Service Strategy
  • Identify the challenges, critical success factors and risks related with Service Strategy

Course Content

This 3-day course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participant to successfully complete the associated exam.

The course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service management within an organization. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
Dates and Booking
 
Click on town name to bookSchedule
Germany
15/05/2017 - 17/05/2017 Berlin
15/05/2017 - 17/05/2017 Hamburg
15/05/2017 - 17/05/2017 Hanover
19/06/2017 - 21/06/2017 Munich
26/06/2017 - 28/06/2017 Leipzig
26/06/2017 - 28/06/2017 Stuttgart
10/07/2017 - 12/07/2017 Düsseldorf-Kaarst
10/07/2017 - 12/07/2017 Frankfurt