ITIL Service Design (ITILSD)

Course Description Schedule Course Outline

Who should attend

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved.
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle.


Taken ITIL Foundation (ITILF) and pass the Foundations exam.

Course Objectives

  • Understanding Service Management as a Practice and Service Design principles, purpose and objective
  • Understanding how all Service Design processes interact with other Service Lifecycle processes
  • The sub-processes, activities, methods and functions used in each of the Service Design processes
  • The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
  • How to measure Service Design performance
  • Understanding technology and implementation requirements in support of Service Design
  • The challenges, critical success factors and risks related with Service Design

Course Content

This 3-day course immerses you in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions you to successfully complete the associated exam.


  • Upon successful passing of the ITIL Service Design Lifecycle exam, you will be recognized with 3 credits in the ITIL qualification scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 24
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
Dates and Booking
Click on town name to bookSchedule
21/06/2017 - 23/06/2017 Munich
28/06/2017 - 30/06/2017 Leipzig
28/06/2017 - 30/06/2017 Stuttgart
12/07/2017 - 14/07/2017 Düsseldorf-Kaarst
12/07/2017 - 14/07/2017 Frankfurt
12/07/2017 - 14/07/2017 Mainz
16/08/2017 - 18/08/2017 Berlin
16/08/2017 - 18/08/2017 Hamburg