IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals (TP361G)

Course Description Schedule Course Outline
 

Who should attend

This basic course is for anyone who uses SmartCloud Control Desk for Service Desk and Service Catalog functions, or works with Service Requests, Incidents, or Problems.

Prerequisites

You should complete one of the following courses or have equivalent knowledge and work experience:

  • IBM SmartCloud Control Desk 7.5 Foundations (Self-Paced) (TOS34)
  • IBM SmartCloud Control Desk 7.5 Foundations (Instructor-Led) (TP350)

Course Content

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 2,290.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
Click on town name to bookSchedule
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany

Currently no local training dates available.  For enquiries please write to info@flane.de.

Switzerland
06/03/2017 - 08/03/2017 Zurich
Austria
26/06/2017 - 28/06/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.