Domino 8.5 Help Desk Troubleshooting (D8L36G)

Course Description Schedule Course Outline

Who should attend

This intermediate course is for Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a users mail file, and managing Lotus Notes databases, replication, and web access.


You should have:

  • Three months experience as a Help Desk Level 1 Support Representative
  • Basic help desk skills

You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).

Course Content

This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.

Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,490.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
Click on town name to bookSchedule
This is a FLEX course, which is delivered both virtually and in the classroom.
16/01/2017 - 17/01/2017 Berlin
13/03/2017 - 14/03/2017 Frankfurt
03/07/2017 - 04/07/2017 Hamburg
28/08/2017 - 29/08/2017 Munich
23/10/2017 - 24/10/2017 Düsseldorf
28/08/2017 - 29/08/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.