IBM Tealeaf Customer Experience 9.0.1 Advanced Reports and Dashboards (9F26G)

Course Description Schedule Course Outline

Who should attend

This intermediate course is specifically designed for business analysts who will use Tealeaf cxView to build Scorecards, Dashboards and Top Mover charts. All Tealeaf administrators and event modelers who will be supporting these efforts should also attend.


It is recommended that you attend:

  • IBM Tealeaf Customer Experience Fundamentals
  • IBM Tealeaf Customer Experience Events and Reports

Course Content

This course focuses on the tools within IBM Tealeaf Customer Experience Management cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Delivery Requirements: No training image is provided for this course. This course must be delivered using the participants own Tealeaf system.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

Classroom Training

Duration 1 day

Price (excl. tax)
  • Germany: 790.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
Click on town name to bookSchedule
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23/01/2017 Stuttgart
20/03/2017 Hamburg
15/05/2017 Munich
10/07/2017 Düsseldorf
04/09/2017 Berlin
30/10/2017 Frankfurt
23/01/2017 Zurich
15/05/2017 Vienna (iTLS)