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IBM Tealeaf Customer Service Optimization for Representatives 8.8 (9F13G)

Course Description Schedule Course Outline

Who should attend

This basic course is specifically designed for new Tealeaf users who will use Tealeaf cxReveal to resolve customer issues and investigate escalated issues, and the supervisors who manage these teams.


There are no prerequisites for this course.

Course Content

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the "IBM Tealeaf 8.8 Customer Service Optimization for Managers" course.

Classroom Training

Duration 0.5 days

Price (excl. tax)
  • Germany: 790.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
Click on town name to bookSchedule
20/02/2017 Hamburg
18/04/2017 Munich
12/06/2017 Düsseldorf
07/08/2017 Berlin
02/10/2017 Frankfurt
27/11/2017 Stuttgart
27/11/2017 Zurich
18/04/2017 Vienna (iTLS)