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IBM Tealeaf 8.8 Advanced Reports and Dashboards (9F11G)

Course Description Schedule Course Outline

Who should attend

This intermediate course is specifically designed for business analysts who will use IBM Tealeaf cxView to build Scorecards, Dashboards and Top Mover charts. All IBM Tealeaf administrators and event modelers who will be supporting these efforts should also attend.


It is recommended that the following courses be taken as prerequisites prior to taking this course:

  • IBM Tealeaf Fundamentals 8.8 (9F090)
  • IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)

Course Content

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Classroom Training

Duration 1 day

Price (excl. tax)
  • Germany: 790.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
Click on town name to bookSchedule
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13/02/2017 Hamburg
10/04/2017 Munich
06/06/2017 Düsseldorf
31/07/2017 Berlin
25/09/2017 Frankfurt
20/11/2017 Stuttgart
20/11/2017 Zurich
10/04/2017 Vienna (iTLS)