> > > 0M035G

IBM SPSS Data Collection Administration Telephone for Supervisors - ILT (0M035G)

Course Description Schedule Course Outline
 

Who should attend

This basic course is for anyone responsible for the maintenance of PASW Data Collection Telephone surveys in Telephone call center environment. It is aimed at the Telephone Supervisors that need to understand all the detailed aspects of a deployed project.

Prerequisites

For onsite delivery, access to a PASW Data Collection Phone server and a fully functioning PASW Data Collection Phone installation.

Course Content

This course is aimed at the Telephone room supervisors that need to understand and maintain all aspects of a PASW Data Collection Telephone environment. This knowledge extends to setting up and configuring the project and sample interaction, as well as the general administration of the Telephone system. Once a project has been deployed, the course will go into detail around Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.

Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,490.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
Click on town name to bookSchedule
Germany
27/03/2017 - 28/03/2017 Hamburg
22/05/2017 - 23/05/2017 Munich
17/07/2017 - 18/07/2017 Düsseldorf
11/09/2017 - 12/09/2017 Berlin
06/11/2017 - 07/11/2017 Frankfurt
Austria
22/05/2017 - 23/05/2017 Vienna (iTLS)