IBM SPSS Data Collection Administration Telephone for Supervisors - ILT (0M035G)
Who should attend
This basic course is for anyone responsible for the maintenance of PASW Data Collection Telephone surveys in Telephone call center environment. It is aimed at the Telephone Supervisors that need to understand all the detailed aspects of a deployed project.
For onsite delivery, access to a PASW Data Collection Phone server and a fully functioning PASW Data Collection Phone installation.
This course is aimed at the Telephone room supervisors that need to understand and maintain all aspects of a PASW Data Collection Telephone environment. This knowledge extends to setting up and configuring the project and sample interaction, as well as the general administration of the Telephone system. Once a project has been deployed, the course will go into detail around Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.