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Service Manager 9.x Technical Configuration (SM150)

Course Description Schedule Course Outline

Course Overview

This introductory course provides students with the technical skills needed to effectively use and configure the HPE Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment. This five-day course is a mixture of lectures and hands-on exercises. This course covers software versions 9.40 Codeless and the handsā€on labs use software version 9.4.

Who should attend

Technical users who are new to HPE Service Manager

Course Objectives

Upon successful completion of this course, you should be able to:

  • Describe the Service Manager processes, workflows, and best practices
  • Use the Service Manager Web, Windows, Service Request Catalog, and Mobility clients
  • Navigate online help and use the Interactive Installation Guide
  • Identify the relationships among environment, operator, security roles, capability words, user roles and security folder.
  • Add permissions to applications for users
  • Describe Service Manager reporting capabilities
  • Describe the various integration technologies and how to integrate Service Manager to other products using the Integration Manager utility

Course Content

  • Introduction to Service Manager
  • Navigating Service Manager
  • Understanding the Service Manager Processes
  • User Administration
  • Understanding Approvals
  • Reporting
  • Configuring Configuration Management
  • Configuring Employee Self Service and Service Desk
  • Configuring Incident Management
  • Configuring Problem Management
  • Configuring Change Management
  • Configuring Request Management
  • Configuring Service Catalog and Service Request Catalog
  • Configuring Knowledge Management
  • Configuring Service Level Management
  • Configuring Integrations


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Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,775.- €
Dates and Booking
Click on town name to bookSchedule
21/11/2016 - 25/11/2016 Gelnhausen
27/02/2017 - 03/03/2017 Gelnhausen
14/08/2017 - 18/08/2017 Gelnhausen