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Real User Monitor 9.x Essentials Workshop (RUM120)

Course Description Schedule Course Outline

Course Overview

This intermediate, virtual, and instructor-led classroom training offers technical personnel who are new to Real User Monitor (RUM) 9.1 the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of mission-critical applications. The hands-on labs for this class use version 9.1 of the RUM application.

This course is designed for users who have working experience with Business Service Management (BSM).

Who should attend

New users of Real User Monitor (RUM) 9.1, including:

  • Database Administrators
  • System Administrators
  • Network Administrators
  • Operations Managers
  • Availability Engineers


Working knowledge of the following:

  • Application monitoring fundamentals
  • BSM 9.x software
  • HTTP(S), including managing certificates and keystores
  • Systems, network, and database administration
  • IT Infrastructure Library (ITIL®) concepts and terminology
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Course Objectives

At the end of the course, you should be able to:

  • Describe the architecture of a RUM implementation
  • Install and configure the RUM Windows Probe
  • Install and configure the RUM Engine
  • Configure RUM monitoring of a three-tier application (web, application, and database server) from BSM
  • Explain RUM reporting data
  • Size and tune RUM
  • Configure RUM monitoring for secure web applications that use SSL Java Key Store (JKS)
  • Troubleshoot RUM issues using the RUM logs

Course Content

  • Introducing Real User Monitoring
  • Installing the RUM Probe
  • Installing the RUM Engine
  • Session ID and Traffic Discovery
  • Monitoring HTTP Applications
  • Monitoring End-User Groups
  • Monitoring Non-HTTP Applications
  • Monitoring Multi-Tier Applications
  • Monitoring TCP Applications
  • Using Production Analysis and Business Process Recognition (BPR) Reports
  • Consuming RUM Data in BSM Business Applications
  • Configuring RUM Alerts
  • Monitoring SSL Traffic
  • Monitoring RUM Transaction Flow
  • Using the RUM Engine Web Console
  • Securing and Hardening RUM
  • Sizing and Tuning RUM
  • Troubleshooting RUM


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Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,665.- €
Dates and Booking

Currently there are no training dates scheduled for this course. Training date request