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Application Performance Managment 9.x Essentials (BSM120)

Course Description Schedule Course Outline

Course Overview

This five-day, instructor-led classroom staining offers technical personnel the opportunity to learn and experience managing the Application Performance Management (APM) side of Business Service management (BSM) 9.2. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of BSM.

The hands-on lab exercises in this course use BSM version 9.24.

Who should attend

New users of BSM 9.0 - 9.2, including:

  • IT Tools engineers
  • Database administrators
  • System administrators
  • Network administrators
  • Operations managers
  • Availability engineers


To be successful in this course, you should have the following prerequisites or knowledge.

  • Systems, network, and database administration
  • Information Technology Infrastructure Library (ITIL®) concepts and terminology
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Course Objectives

Upon successful completion of this course, you should be able to:

  • Identify the key characteristics of HP Business Service Management (BSM), its architecture, and deployment scenarios
  • Monitor application performance and availability from the end-user perspective
  • Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
  • Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
  • Integrate HP SiteScope (SiteScope) with the BSM environment
  • Create and analyze reports that present and organize specific data your organization might need
  • Create and manage service level agreements (SLAs) representing contracts with service providers, customers, and internal business units
  • Perform administrative tasks to enable user access, configure licenses, and enhance system performance

Course Content

  • Introduction to Business Service Management (BSM)
  • BSM Architecture and Deployment
  • BSM User Interface
  • Introduction to BPM and VuGen
  • EUM Script Repository
  • End User Management (EUM-BPM)
  • End User Management (EUM-RUM)
  • EUM Reports
  • Run-Time Service Model (RTSM) Introduction
  • CI Type Manager
  • Introduction to the Modeling Studio
  • Introduction to SiteScope
  • Working with SiteScope
  • System Availability Management
  • Service Health
  • Service Level Management
  • User Reports
  • Introduction to MyBSM
  • Platform Administration
  • Service Intelligence Overview
  • Using TransactionVision
  • Working with HP Diagnostics
  • Using the BSM Grapher
  • Troubleshooting BSM
Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,775.- €
Dates and Booking
Click on town name to bookSchedule
21/11/2016 - 25/11/2016 Stuttgart
13/02/2017 - 17/02/2017 Stuttgart
15/05/2017 - 19/05/2017 Stuttgart
21/08/2017 - 25/08/2017 Stuttgart
13/11/2017 - 17/11/2017 Stuttgart