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Cisco CSR 11 for Account Managers (CSR11AM)

Course Description Schedule Course Outline

Course Overview

Cisco Collaboration Systems Release 11.0 (formerly known as Unified Communications solution release) is a sophisticated, yet a simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize to large businesses. It is simple to deploy, manage, and maintain, supporting multiple applications on a virtualized platform. It is a highly available, interoperable, and scalable solution. This 1-day class will help you gain skills and knowledge necessary to understand and sell the Cisco Collaboration Systems Release 11.0 portfolio. It starts with Cisco Unified Communications Manager as the building block of a Unified Communications solution and attaches the relevant applications and integrations with enterprise applications.

Who should attend

The primary audiences for this course are Account Managers and Sales Engineers or anyone who needs an understanding of selling or buying a Cisco Collaboration Systems solution.


Prior to attending, you should have an understanding of enterprise telephony or Unified Communications in general and the importance of communications systems in an enterprise business.

Course Objectives

Our instructor-led workshop is designed to enable an Account Manager to sell the Cisco Collaboration Systems Release 11.0 solution and associated vision and to engage customers in a conversation about the benefits of simple, productive, and cost-effective collaboration, by anyone, anywhere, on any device.

Classroom Training

Duration 1 day

Price (excl. tax)
  • Germany: 990.- €
  • Switzerland: Fr. 1,250.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Dates and Booking
Click on town name to bookSchedule
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02/12/2016 Frankfurt
26/01/2017 Berlin
16/03/2017 Düsseldorf
12/06/2017 Frankfurt Course language: English
20/07/2017 Munich
21/09/2017 Hamburg
16/11/2017 Stuttgart
20/03/2017 Vienna (iTLS)
12/06/2017 Vienna (iTLS)
14/08/2017 Vienna (iTLS)
30/10/2017 Vienna (iTLS)