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Unified Contact Center Express Advanced (UCCXA)

Course Description Schedule
 

Who should attend

  • Employee
  • Channel Partner / Reseller
  • Customer

Prerequisites

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Course Objectives

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.

Course Content

  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration
Classroom Training

Duration 4 days

Price (excl. tax)
  • Germany: 2,590.- €
  • Switzerland: Fr. 3,250.-
  • Cisco Learning Credits: 29 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Dates and Booking
 
Click on town name to bookSchedule
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
16/01/2017 - 19/01/2017 Hamburg Jahresendspurt Aktionstermin
20/02/2017 - 23/02/2017 Frankfurt Jahresendspurt Aktionstermin
13/03/2017 - 16/03/2017 Berlin
18/04/2017 - 21/04/2017 Munich
08/05/2017 - 11/05/2017 Düsseldorf
12/06/2017 - 15/06/2017 Hamburg
10/07/2017 - 13/07/2017 Stuttgart
07/08/2017 - 10/08/2017 Frankfurt
Switzerland
13/03/2017 - 16/03/2017 Zurich
11/09/2017 - 14/09/2017 Zurich
Austria
06/02/2017 - 09/02/2017 Vienna (iTLS)
11/09/2017 - 14/09/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.