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Deploying Cisco Unified Intelligence Center (DUIC)

Course Description Schedule Course Outline
 

Who should attend

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Prerequisites

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Course Objectives

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Course Content

1: Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types
2: Cisco Unified Intelligence Center Installation, Administration, and Security
  • Installing Cisco Unified Intelligence Center
  • LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
  • LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
  • Running Cisco Unified Intelligence Center Reports
  • LAB: Running a Stock Report
  • Using Value Lists and Collections
  • LAB: Creating Value Lists and Collections
  • Using Permalinks
  • LAB: Creating Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports
  • LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • LAB: Creating a Simple Report Definition
  • Creating a New Cisco Unified Intelligence Center Report
  • LAB: Creating a Custom Report
  • Searching Call Detail Records
  • LAB: Searching Call Detail Records
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: Fr. 2,950.-
  • Cisco Learning Credits: 26 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Dates and Booking
 
Click on town name to bookSchedule
Germany
04/01/2017 - 06/01/2017 Düsseldorf
06/02/2017 - 08/02/2017 Munich
13/03/2017 - 15/03/2017 Hamburg
19/04/2017 - 21/04/2017 Frankfurt
22/05/2017 - 24/05/2017 Berlin
12/06/2017 - 14/06/2017 Stuttgart
17/07/2017 - 19/07/2017 Münster
14/08/2017 - 16/08/2017 Düsseldorf
Switzerland
25/05/2017 - 27/05/2017 Zurich 2 days
16/10/2017 - 18/10/2017 Zurich
Austria
22/05/2017 - 24/05/2017 Vienna (iTLS)
23/10/2017 - 25/10/2017 Vienna (iTLS)