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Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Schedule Course Outline

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee


This course is part of the following Certifications:


Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,990.- €
  • Switzerland: Fr. 3,750.-
  • Cisco Learning Credits: 33 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Dates and Booking
Click on town name to bookSchedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
21/11/2016 - 25/11/2016 Stuttgart Jahresendspurt Aktionstermin
06/03/2017 - 10/03/2017 Hamburg
08/05/2017 - 12/05/2017 Frankfurt
26/06/2017 - 30/06/2017 Berlin
21/08/2017 - 25/08/2017 Munich
09/10/2017 - 13/10/2017 Düsseldorf
20/11/2017 - 24/11/2017 Stuttgart
27/03/2017 - 31/03/2017 Zurich
11/09/2017 - 15/09/2017 Zurich
27/03/2017 - 31/03/2017 Vienna (iTLS)
18/09/2017 - 22/09/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.