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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,990.- €
  • Switzerland: Fr. 4,400.-
  • Cisco Learning Credits: 33 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
E-Learning Cisco Digital Learning
Price (excl. tax)
  • Germany: US$ 1,495.-
Buy E-Learning
 
Click on town name to bookSchedule
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
13/02/2017 - 17/02/2017 Berlin
27/02/2017 - 03/03/2017 Munich Course language: English
13/03/2017 - 17/03/2017 Düsseldorf
20/03/2017 - 24/03/2017 Stuttgart
27/03/2017 - 31/03/2017 Münster
10/04/2017 - 13/04/2017 Hamburg 4 days
24/04/2017 - 28/04/2017 Frankfurt
08/05/2017 - 12/05/2017 Berlin
FLEX Training

Please see below our alternative, English language, FLEX course options.

13/03/2017 - 17/03/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/Warsaw
03/07/2017 - 07/07/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/Warsaw
Switzerland
27/03/2017 - 31/03/2017 Zurich
17/07/2017 - 21/07/2017 Zurich
25/09/2017 - 29/09/2017 Zurich
Austria
20/03/2017 - 24/03/2017 Vienna (iTLS)
24/07/2017 - 28/07/2017 Vienna (iTLS)
27/11/2017 - 01/12/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.