Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,990.- €
  • Switzerland: Fr. 4,400.-
  • Cisco Learning Credits: 33 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
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Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
21/11/2016 - 25/11/2016 Frankfurt Jahresendspurt Aktionstermin
05/12/2016 - 09/12/2016 Berlin Jahresendspurt Aktionstermin
19/12/2016 - 23/12/2016 Düsseldorf Jahresendspurt Aktionstermin
30/01/2017 - 03/02/2017 Frankfurt Jahresendspurt Aktionstermin
13/02/2017 - 17/02/2017 Berlin Jahresendspurt Aktionstermin
27/02/2017 - 03/03/2017 Munich Course language: English Jahresendspurt Aktionstermin
13/03/2017 - 17/03/2017 Düsseldorf
20/03/2017 - 24/03/2017 Stuttgart
12/12/2016 - 16/12/2016 Zurich
16/01/2017 - 20/01/2017 Zurich
03/04/2017 - 07/04/2017 Zurich
10/07/2017 - 14/07/2017 Zurich
25/09/2017 - 29/09/2017 Zurich
23/01/2017 - 27/01/2017 Vienna (iTLS)
24/04/2017 - 28/04/2017 Vienna (iTLS)
24/07/2017 - 28/07/2017 Vienna (iTLS)
27/11/2017 - 01/12/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.