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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,590.- €
  • Switzerland: Fr. 4,300.-
  • Cisco Learning Credits: 27 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
E-Learning Cisco Digital Learning
Price (excl. tax)
  • Germany: US$ 1,495.-
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Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
24/04/2017 - 28/04/2017 Frankfurt Frühlingsspecial Aktionstermin
02/05/2017 - 05/05/2017 Berlin 4 days Frühlingsspecial Aktionstermin
15/05/2017 - 19/05/2017 Munich Frühlingsspecial Aktionstermin
15/05/2017 - 19/05/2017 Nuremberg
06/06/2017 - 09/06/2017 Stuttgart 4 days Frühlingsspecial Aktionstermin
19/06/2017 - 23/06/2017 Hamburg Frühlingsspecial Aktionstermin
26/06/2017 - 30/06/2017 Frankfurt Course language: English Frühlingsspecial Aktionstermin
International guaranteed dates
03/04/2017 - 07/04/2017 Paris
FLEX Training

Please see below our alternative, English language, FLEX course options.

19/06/2017 - 23/06/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
26/06/2017 - 30/06/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/Bucharest
03/07/2017 - 07/07/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/Warsaw
19/06/2017 - 23/06/2017 Zurich
07/08/2017 - 11/08/2017 Zurich
25/09/2017 - 29/09/2017 Zurich
27/11/2017 - 01/12/2017 Zurich
15/05/2017 - 19/05/2017 Vienna (iTLS)
17/07/2017 - 21/07/2017 Vienna (iTLS)
11/09/2017 - 15/09/2017 Vienna (iTLS)
30/10/2017 - 03/11/2017 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.