Business & IT Convergence - Understand & Believe Seamless Collaboration (BIC-UB-SLC)

Course Description Schedule Course Outline

Who should attend

Account Manager, Account Manager, Sales Team Leader, Business Development Manager


This course is part of our Business & IT Convergence series so it is recommended that you have attended or will attend one or more of our sales skills (sales process) related courses or have comparable skills / knowledge.

Course Objectives

Upon completion of the course, you will be able to:
  • Understand and point-out trends that drive the business need for collaboration
  • Address the customer care-abouts in collaboration
  • Link collaboration solutions to the customer’s business model and processes
  • Understand the Cisco collaboration portfolio and solutions
  • Identify the business value collaboration solutions create for customers

Course Content

Collaboration is nothing new! It’s at the heart of what we do as humans since the beginning of time. With the dramatic changes in technology, collaboration solutions enable us to streamline business processes and achieve higher efficiency, quality and customer satisfaction especially in a globalized world. Because of its fundamental nature, it’s a critical element in any organization so it’s key to understand the driving forces as well as the challenges and opportunities stakeholders are faced when trying to select the best collaboration solutions for their business. This course enables participants to use consultative techniques to identify opportunities and to sell collaboration solutions successfully with confidence and knowledge.

Related Courses

This course is one of the Understand & Believe modules of our Business & IT Convergence salesforce transformation program that consists of a number of sales skills (sales process) related courses as well as various solution (technology related courses).

Sales skills (sales process) related courses
Solution (technology) related courses – Understand & Believe
Classroom Training

Duration 1 day

incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Dates and Booking

Currently there are no training dates scheduled for this course. Training date request