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Yosemite 101 - OS X Support Essentials 10.10 (YOS101)

Course Description Schedule

OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.

Incl. OS X Support Essentials 10.10 Exam voucher

Who should attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X



  • OS X knowledge and basic computer navigation skills

Course Objectives

  • The OS X Yosemite troubleshooting process
  • How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
  • OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Course Content

Part 1: Installation and Configuration

  • Install OS X Yosemite
  • Setup and Configuration
  • OS X Recovery
  • X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,290.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking

Currently there are no training dates scheduled for this course. Training date request