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El Capitan - 101 OS X Support Essentials 10.11 (ELC101)

Course Description Schedule Course Outline
 

Who should attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Prerequisites

OS X knowledge and basic computer navigation skills

Course Objectives

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

What you’ll learn

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Course Content

  • Installation and Configuration
  • User Accounts
  • File Systems
  • Data Management
  • Applications and Processes
  • Network Configuration
  • Network Services
  • System Management
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,620.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
Click on town name to bookSchedule
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
08/02/2017 - 10/02/2017 Berlin
17/05/2017 - 19/05/2017 Berlin
09/08/2017 - 11/08/2017 Berlin
08/11/2017 - 10/11/2017 Berlin
FLEX Training

Please see below our alternative, English language, FLEX course options.

23/02/2017 - 24/02/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/London
2 days
27/06/2017 - 29/06/2017 FLEX training This is an English language FLEX course.
Time zone: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.