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IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals (TP361G)

Course Description Schedule Course Outline

Detailed Course Outline

  • Overview
  • Service Management
  • The Service Desk
  • Service Requests, Incidents, and Problems
  • The Service Catalog
  • Self Service
  • Workflows
  • Service Level Agreements
  • Surveys
  • Reports