> > > 6T836G Detailed outline

IBM Sterling Call Center and Sterling Store Administration (6T836G)

Course Description Schedule Course Outline

Detailed Course Outline

  • Course Overview
  • Lesson 1. Order Capture Applications
  • Exercise 1. Channel Applications Manager
  • Lesson 2. Basic Setup
  • Exercise 2.1 Modify Primary Rules
  • Exercise 2.2 Create an Appeasement Reason
  • Lesson 3. Additional Setup
  • Exercise 3.1 Modify Advanced Configuration
  • Exercise 3.2 Modify Miscellaneous Configuration
  • Exercise 3.3 Modify Return Administration Rules
  • Exercise 3.4 Alert Notifications on the User Interface
  • Lesson 4. Manage Customer Orders
  • Exercise 4.1 Changing a Payment Method
  • Lesson 5. Store Management
  • Exercise 5.1 Modify Store-Specific Rules
  • Course Wrap Up