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Cisco CSR 11 Update (CSR11U)

Course Description Schedule Course Outline

Detailed Course Outline

Module-1: CSR 11 Upgrade

  • Upgrade paths to 11.0
    • 6.x, 7.x, 8.x, 9.x
  • PMP Basic vs. Advanced Licensing Model with:
    • UCL Enhanced upgrade
    • CUWL Standard upgrade
    • CUWL Professional
    • Hardware Bundles
    • Ordering Options (Partner enablement)

Module-2: New features on CSR 11.0 for Mid-Market

  • Cisco Instant Messaging and Presence (IMP)
    • Enterprise Group support
  • Cisco Unified Call Manager (CUCM)
    • Conference Now
    • Emergency Call Handler
  • Attendant Console
    • New Client
  • Cisco Unified Unity Connection (CUC)
    • Notification Enhancements
    • Licensing
    • LDAP V3 support
    • Exchange
    • Speech View
  • Prime Collaboration Provisioning (PCP)
    • Licensing Requirement

Module-3: CSR 11.0 Architecture

  • CUCM, CUC, IMP
  • Key features – Mid Market (9.x,10.x, 11.x)
  • CUCM
    • Endpoint Refresh
    • Local Route Group
    • Native Queuing
    • SIP URI call routing
    • Call Dusting
    • Cisco UDS
    • Confidential Access Level
  • CUC
    • SRSV – Survivable Remote Site Voice Mail
    • Dial-Via-Office Reverse VM Policy
  • IMP
    • Group Chat
    • Persistence Chat
    • Chat Compliance
    • IMP Managed File Transfer
  • Attendant Console

Module-4: Collaboration Enterprise

  • Mobile and Remote Access (MRA)
    • Collaboration Edge Architecture
    • Licensing
    • Features
    • Configuration

Module-5: Collaboration C2B

  • Cisco Jabber Guest
    • C2B Architecture
    • Licensing
    • Configuration

Module-6: Prime Provisioning

  • Partner Centric
    • Provisioning Features
    • Auto Service Provisioning
    • Assurance
    • Analytics
  • User Centric
    • Self-Care portal

Labs

  • Installation of CUCM/CUC/Presence
  • Integration of CUCM/CUC/Presence with above features
  • Implementation of Cisco Jabber in DMZ
  • Implementing Cisco Jabber Guest
  • Reverse Sync and Provisioning of new user
  • Utilization reports