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Cisco CSR 11 for Account Managers (CSR11AM)

Course Description Schedule Course Outline

Detailed Course Outline

Introduction to Cisco Collaboration
  • Collaboration Business Value
  • Cisco Collaboration Architecture and Strategy
  • Cisco Collaboration Portfolio and Solution Overview
Call Control Platform and Messaging
  • Cisco Product Portfolio and Product Positioning
  • Cisco Unified Communications Manager and core functionality
  • Cisco Unity Connection and core functionality
  • Cisco Media Sense for Video Messaging
  • Cisco Business Edition 6000
  • Cisco Business Edition 7000
  • Unified Communications Virtualization
  • Drive to CSR11.x
  • Cisco Prime Collaboration products
  • Ecosystem for customer-specific requirements
  • Licensing and Support
  • Preferred Architecture for Voice
Preferred Architecture and Technologies
  • Dial Plan, +E164 and URI Dialing
  • Connection to Service Provider SIP Cloud using Cisco Unified Border Element
  • Single-Sign On
IMP and Collaboration Edge
  • Presence and Instant Messaging
  • Persistent Chat and Message Compliance
  • Cisco Jabber in softphone, deskphone, or phone only mode
  • Service Discovery
  • Cisco Collaboration Edge Architecture for Mobile Remote Access for VPN-less Cisco Jabber and phone registration
  • Peering and Federation
  • Cisco Jabber Guest
Web Conferencing
  • WebEx Meeting SaaS
  • WebEx Meeting Server – On Premises
  • Cisco Squared
Cisco TelePresence
  • Preferred Architecture for Video
  • Cisco TelePresence Portfolio and Solution Overview
  • TelePresence Server vs. Media Control Unit
  • Cisco TelePresence Conductor
  • Cisco TelePresence Management Suite
  • Cisco Capture-Transform-Share Products
  • Cisco Meeting Rooms
Cisco Customer Care
  • Contact Center Basics
  • Unified Contact Center Express
  • Unified Contact Center Enterprise
  • Cisco Finesse and Multi-channel Call Center