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Cisco Unified Communications Manager Foundation (UCMF)

Course Description Schedule Course Outline Lab Topology

Detailed Course Outline

Cisco UCM History
Cisco UCM Collaboration Endpoints
Configurations of Systemwide functions
  • Installing and upgrading software
  • License concepts using Cisco Prime® License Manager
  • Managing services and initial configuration
  • Configuring Cisco UCM IP phone services
Provisioning basic and advance phone features
  • Registration
  • Configure speed dials and lists
  • Modify softkey templates
  • Conferencing
UCM dial plan
  • Dial plans and route patterns
  • Creating calling privileges and restrictions with CSS and partitions
  • Translations
  • Number transformation
UCM media resources
  • Software and hardware resources
  • Music on Hold and annunciator
  • Conferencing
  • Transcoding
Trouble shooting
  • Identifying issues
  • Using Cisco Unified Real Time Monitoring Tool (RTMT)
  • Using embedded services
  • Using third-party troubleshooting tools to troubleshoot