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Hosted Collaboration Solution Intermediate – Customer On-boarding (HCSI-OB)

Course Description Schedule Course Outline Lab Topology

Detailed Course Outline

After completing this course, you can do the following with each module:

Module 1: HCS Architecture and Models
  • Describe the high level on boarding process for HCS customers
  • Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
  • Describe the high-level licensing model for HCS deployments
Module 2: Cisco UCDM Initial Configuration
  • Describe the hierarchy structure used by UCDM to partition and provision customers
  • Describe and demonstrate how to add and synchronize the HCM-F from UCDM
  • Describe and demonstrate how to create and manage the Provider on UCDM
  • Describe and demonstrate how to create and manage a reseller and customer on the UC devices
Module 3: Provisioning UC Devices
  • Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity® applications as well as provisioning Cisco WebEx® cloud services
  • Describe and demonstrate how to create a network device list in UCDM
Module 4: Dial Plans
  • Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
  • Describe how external calls are classified and normalized before class of service (CoS) is applied.
  • Describe how CoS mechanisms are applied
  • Describe how calls are routed
  • Describe and configure numbering plans
  • Describe and configure voice mail services
Module 5: Subscriber Management
  • Describe and configure entitlement for a specific customer requirement
  • Add users and manage subscriber services, lines and devices
  • Access and operate the self-service portal
Module 6: Customization
  • Describe the relationship between a user and a role, and the component parts of a role including access control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
  • Describe how to customize access control profiles, menu layouts, landing pages and themes
Module 7: User Management
  • Explain the types of users in UCDM
  • Describe the options for creating users in UCDM
  • Describe the options for authenticating users in UCDM
  • Describe how single sign on (SSO) works and how it is configured in UCDM
Module 8: Bulk Loading and Deleting
  • Bulk load data from HCS Intelligent Loader (HIL)
  • Describe how to bulk load data directly in UCDM
  • Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation