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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline

Detailed Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
  • Overview of Cisco Collaboration Systems Solution Components
  • Network Infrastructure
  • Call Control Systems in Cisco Collaboration Systems Solutions
  • Endpoints in Cisco Collaboration Systems Solutions
  • Media Resources in Cisco Collaboration Systems Solutions
  • Applications in Cisco Collaboration Systems Solutions
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Overview of Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified Communications Manager Traces
  • Trace Output Example
  • Session Trace Log View
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Generic Call Filter Module
  • Sniffer Traces
Module 2: Cisco Unified Communications Manager Troubleshooting
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Verify TFTP Server Configuration
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration
  • Cisco IOS MGCP Gateway Communications
  • Cisco IOS MGCP Gateway and Endpoint
  • Cisco IOS MGCP Gateway Configuration Elements
  • Cisco IOS MGCP Gateway Registration
  • Cisco IOS MGCP Gateway Registration Issues
  • Verify Cisco IOS MGCP Gateway Status
  • Cisco IOS MGCP Gateway Monitoring Commands
  • Cisco IOS MGCP Gateway Unsuccessful Registration
  • Cisco IOS H.323 Gateway and SIP Trunk Communications
  • Cisco Unified Communications Manager Is Not Responding
  • Cisco Unified Communications Manager Administration Web Page Is Not Displayed
  • Slow Response of Cisco Unified Communications Manager Server
  • Review of Cisco Unified Communications Manager Database Replication
  • Identification of Cisco Unified Communications Manager Database Replication Issues
  • LDAP Integration Options with Cisco Unified Communications Manager
  • LDAP Integration Considerations
  • Resolving Synchronization Issues
  • Resolving LDAP Authentication Issues
Module 3: Cisco VCS Troubleshooting
  • Overview of Endpoint Registration Issues
  • Troubleshooting Endpoints on Cisco VCS
  • Troubleshooting Cisco TelePresence Endpoints
  • Cisco VCS Is Not Responding
  • Cisco VCS Administration Web Page Is Not Displayed
  • Slow Response of Cisco VCS Server
  • Database Replication Review
  • Identifying Database Replication Issues
  • Fixing Cisco VCS Database Replication Issues
  • Review of LDAP Integration Options
  • General LDAP Integration Issues
  • Troubleshooting of Device Authentication Issues
  • Troubleshooting of Account Authentication Issues
Module 4: Call Setup Issues
  • Cisco Unified Communications Manager Call Setup Issues
  • Cisco VCS Control Call Setup Issues
  • Cisco Expressway Series Call Setup Issues
  • Call Setup Issues Between Call Control Systems
  • Review of Digit Analysis in Cisco Unified Communications Manager
  • Review of Partitions and CSSs
  • Troubleshoot Call Setup Issues in Cisco Unified Communications Manager
  • Troubleshoot One-Way Calling Issues
  • Troubleshoot Call-Forwarding Issues
  • Review of SIP and H.323 Endpoint Registration in Cisco VCS
  • Review of Subzones, Links, Pipes, and Search Rules
  • Troubleshoot Call Setup Issues in Cisco VCS
  • Troubleshoot Unified Communications Mobile and Remote Access Issues
  • Multisite Dial Plan Issues
  • Cisco Unified Communications Manager Issues
  • Cisco Unified Border Element Issues
  • Common Off-Net Calling Issues
  • Troubleshoot MGCP Gateway Issues
  • Troubleshoot H.323 Gateway Issues
  • Troubleshoot SIP Trunk Issues
Module 5: ILS and GDPR Issues
  • Review of ILS
  • Review of GDPR
  • Review of URI Call Routing When Using ILS
  • Review of Numbered Call-Routing When Using ILS
  • Common ILS-Related Issues and Their Causes
  • Troubleshoot ILS-Related Issues
Module 6: Cisco Unified Communications Manager Mobility Issues
  • Device Mobility Review
  • Call-Routing Implementation Options
  • Common Device Mobility-Related Issues and Their Causes
  • Troubleshoot Device Mobility Configuration Mismatches
  • Troubleshoot Device Mobility Call-Routing Problems
  • Troubleshoot Device Mobility Call Privilege Problems
  • Cisco Extension Mobility Review
  • Overview of Cisco Extension Mobility Issues
  • Troubleshooting Cisco Extension Mobility Login and Logout Issues
  • Troubleshoot Cisco Extension Mobility Call-Routing Issues
  • Review of Cisco Unified Mobility
  • Review of Unified Mobility Configuration Elements
  • CSS Implementation in Cisco Mobile Connect
  • Cisco Unified Mobility Access List Functions
  • Overview of Cisco Unified Mobility Issues
  • Troubleshoot Cisco Mobile Connect
  • Troubleshoot Cisco Unified Mobile Voice Access
Module 7: Cisco TelePresence Management Suite Issues
  • Review of Cisco TMS
  • Troubleshoot Cisco TMS
  • FindMe Review
  • Common FindMe Issues
Module 8: Voice Quality and Media Resources Issues
  • MTP Review
  • Troubleshoot MTP Registration and Nonresponsive Software Issues
  • MTP Allocation Issues
  • Transcoder Review
  • Troubleshoot Transcoder Registration Issues
  • Troubleshoot Conference Bridges Registered with Cisco Unified Communications Manager
  • Troubleshoot Conference Bridges Accessible via SIP Trunks
  • Cisco Unified Communications Manager Conference Bridges
  • Voice Quality Issues in Cisco Collaboration Systems
  • Identify and Isolate Voice and Video Quality Problems
  • Troubleshoot Layer 2 Quality Problems
  • Troubleshoot Voice Quality Issues on a Gateway
  • Troubleshoot Quality Issues at Endpoints
  • One-Way Audio and Video Issues
Labs
  • Gateway and Endpoint Registration Issues
  • LDAP Integration Issues
  • Endpoint Registration Issues
  • LDAP Integration Issues
  • On-Net Single-Site Calling Issues
  • On-Net Multisite Calling Issues
  • Off-Net Calling Issues
  • ILS and GPDR
  • Device Mobility Issues
  • Extension Mobility Issues
  • Cisco Unified Mobility Issues
  • Cisco TMS Issues
  • Transcoder Issues © 2015 Cisco Systems, Inc. Course Administration
  • Issues with Audio and Video Conferences