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Implementing Cisco Collaboration Devices (CICD)

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Detailed Course Outline

Module 1: Cisco Unified Communications Solutions
  • Cisco Unified Communications Call Control Options
  • Cisco Unified Communications Manager Express Overview
  • Cisco Unified Communications Manager Overview
  • Cisco Business Edition 6000
  • Cisco VCS and Cisco Expressway Series
  • Cisco Unified Communications Manager IM and Presence Service Overview
  • Cisco Unity Connection Overview
  • Cisco Prime Collaboration
  • Cisco TMS Overview
  • Overview of Traditional Voice Networks
  • Overview of Converged Voice Networks
  • Overview of Packet-Oriented Networks
Module 2: Administrator and End-User Interfaces
  • Cisco Unified Communications Manager Administrator Interfaces
  • Cisco Unified Communications Manager Serviceability
  • Cisco Unified Communications Manager Services
  • Cisco Unified Communications Manager Operating System
  • Discovery 1: Verify System Information
  • Disaster Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • User Management
  • Cisco VCS and Cisco TMS Administrative Interfaces
  • Cisco Unity Connection Administrator Interfaces
  • Cisco Unity Connection Serviceability
  • Discovery 3: Verify Voicemail Integration
  • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
  • Cisco Unified Communications Manager Express Administrator Interfaces
  • Cisco Unified Communications Manager End-User Interfaces Overview
  • Customize User Website Permissions
  • Customize CCMUser Enterprise Parameters
  • End-User LDAP Authentication
  • Self Care Portal Devices
  • Cisco Unified Communications Manager Express End-User Interfaces
  • Authentication and Synchronization for End Users in Cisco Unity Connection
  • Administrator-Enabled User Login
  • Cisco Personal Communications Assistant
  • Cisco Unity Connection TUI
Module 3: Call Flows in Cisco Call Control Platforms
  • Cisco Unified Communications Manager SCCP Call Flows and Call Legs
  • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
  • Cisco Unified Communications Manager Distributed Architecture Call Flow
  • Cisco Unified Communications Manager PSTN Backup Path Selection
  • AAR Call Flow
  • Dial Peer Overview
  • Inbound Dial Peer Selection
  • Outbound Dial Peer Selection
  • Cisco VCS Call Flows
  • Cisco Unified Communications Manager CoS Overview
  • Partitions and CSSs
  • Examples of Partitions and CSSs
  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Cisco Unified Communications Manager Call Routing Overview
  • Cisco Unified Communications Manager Call Routing Logic
  • Digit Analysis
  • Cisco Unified Communications Manager Path Selection Configuration Elements
  • Hunt Groups
  • Call Admission Control
  • Regions
  • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Cisco Unified Communications Manager Express COR Overview
  • COR Behavior
  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Cisco Unified Communications Manager Express Call Routing Overview
  • Trunk Groups
  • Ephone Hunt Group Overview
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
Module 4: Endpoint and End-User Administration
  • End Users in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express User Access Levels
  • Cisco Unified Communications Manager Express User Locale
  • Cisco Unified Communications Manager User Management Options
  • Cisco Unified Communications Manager LDAP Support
  • LDAP Integration: Synchronization
  • LDAP Integration: Authentication
  • LDAP Integration Considerations
  • Synchronization Agreements
  • LDAP Synchronization Configuration Procedure
  • LDAP Authentication Configuration
  • LDAP Custom Filter
  • Implement End Users in Cisco Unified Communications Manager Express
  • IP Phone Registration Process Overview
  • Cisco SCCP IP Phone Startup Process
  • Cisco SIP Phone Startup Process
  • Cisco Unified Communications Manager Network Configuration
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9: Device Settings Configuration
  • Configuration Methods and Tools
  • Autoregistration
  • Manual Cisco IP Phone Configuration
  • Cisco Unified Communications Manager BAT
  • Self-Provisioning
  • Update the Endpoint Firmware from SCCP to SIP
  • Implement IP Phones in Cisco Unified Communications Manager Express
  • Configure Menu
  • View Menu
  • Configuration Tool Comparison
Module 5: End User Telephony and Mobility Features
  • Cisco Extension Mobility in Cisco Unified Communications Manager
  • Call Forward Options
  • Shared Lines
  • Call Pickup
  • Call Hunting Components
  • Call Park
  • Intercom in Cisco Unified Communications Manager
  • Native Cisco Unified Communications Manager Presence
  • Cisco Unified Communications Manager Express Features
  • Discovery 10: Configure Cisco Extension Mobility
  • Configure Call Coverage in Cisco Unified Communications Manager
  • Discovery 11: Configure Hunt Groups
  • Configure Intercom Functionality in Cisco Unified Communications Manager
  • Configure Speed Dial BLF
  • Configure Call Forward Settings in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Communications Manager Express for Night Service
  • Configure Paging in Cisco Unified Communications Manager Express
  • Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
  • Configure Pickup Groups in Cisco Unified Communications Manager Express
  • Configure Intercom in Cisco Unified Communications Manager Express
  • Configure Hunt Groups in Cisco Unified Communications Manager Express
  • Mobile Connect in Cisco Unified Communications Manager
  • Mobile Voice Access in Cisco Unified Communications Manager
  • Mobility in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Mobility in Cisco Unified Communications Manager
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Configure Mobility in Cisco Unified Communications Manager Express
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration
  • Discovery 14: Verify the Cisco Unity Connection Integration
  • Cisco Unity Connection Call Handler
  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Authentication Rules
  • Cisco Unity Connection Dial Plan
  • Cisco Unity Connection End-User Templates Overview
  • User Template Basics
  • Default Class of Service
  • Password Settings and Roles
  • Transfer Rules and Greetings
  • Call Actions
  • Message Actions and Caller Input
  • TUI Experience
  • Cisco Unity Connection End Users
  • Cisco Unity Connection Voice Mailboxes
  • Cisco Unity Connection Video Greetings
  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Import End Users from Cisco Unified Communications Manager
  • Import Users from LDAP
  • Bulk Import Users
  • Manage Cisco Unity Connection Message Storage
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Perform the Implement End Users and Voice Mailboxes Lab
  • Cisco Unified Communications Manager IM and Presence Service Features and Functionality
  • Cisco Unified Communications Manager IM and Presence Service Architecture
  • Configure Cisco Unified Communications Manager for Cisco Jabber
  • Configure the Cisco Unified Communications Manager IM and Presence Server
  • Troubleshoot Cisco Jabber
Module 7: Cisco Unified Communications Solutions Maintenance
  • Problem-Solving Model Overview
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement the Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Results
  • Troubleshooting IP Phone Registration
  • Powering IP Phones
  • VLAN Overview
  • Configure Access Ports
  • Voice Quality Issues
  • Cisco Unified Communications Manager Reports Overview
  • Generate Reports
  • Analyze the Generated Reports
  • Discovery 19: Use Cisco Unified Reporting
  • Cisco Unified Communications Manager CAR Tool Overview
  • Cisco Unified Communications Manager CAR Tool User Overview
  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Export CDR and CMR Records
  • Generate CDR User Reports
  • Discovery 21: Generate User Reports
  • Generate System Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Generate Device Reports
  • Discovery 23: Generate and View a Gateway Utilization Report
  • Cisco Unified RTMT Overview
  • Monitor the System with Cisco Unified RTMT
  • Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
  • Generate Reports on Cisco Unity Connection
  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Generate Reports in Cisco Unified Serviceability
  • Discovery 25: Generate Cisco Unified Serviceability Reports
  • Use Reports for Troubleshooting and Maintenance
  • Disaster Recovery System Overview
  • Back Up Cisco Unified Communications Solutions
  • Restore Cisco Unified Communications Solutions
Labs
  • Explore Administrator Interfaces
  • Explore End-User Interfaces
  • Explore Call Flows in Cisco Unified Communications Manager
  • Explore Call Flows in Cisco Unified Communications Manager Express
  • Implement End Users
  • Implement Endpoints
  • Enable Telephony Features
  • Enable Mobility Features
  • Implement End Users and Voice Mailboxes
  • Enable Cisco Unified Communications Manager IM and Presence Service
  • Provide End-User Support
  • Generate Cisco Unified Communications Manager CAR Tool Reports
  • Monitor the System with Cisco Unified RTMT
  • (Optional) Back Up Cisco Unified Communications Manager