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Implementing Cisco Collaboration Applications (CAPPS)

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Detailed Course Outline

Module 1: Cisco Unity Connection
  • Physical Server Choices for Cisco Collaboration System Applications
  • VMware vSphere ESXi Versions and Licensing
  • Physical and Virtual Architecture Comparison
  • Virtual Machine Encapsulation and Files
  • Typical Versus Custom Virtual Machine Creation
  • OVA Template for Cisco Unity Connection
  • Resizing Virtual Machine Resources
  • Shares and Reservations
  • Virtual Switch and NIC Teaming
  • Storage Overview
  • Sizing and Scaling Cisco Unity Connection Servers
  • Active-Active, High-Availability Deployment
  • Cisco Unity Connection Deployment Options
  • Traffic-Pattern Evaluation Example
  • Cisco Unity Connection Networking
  • HTTPS Networking
  • Voice Profile for Internet Mail
  • Cisco MediaSense Overview
  • Cisco MediaSense Virtualization and Platform Overlays
  • Video Compatibility Matrix and Network Topology
  • Design Guidelines for Video Greetings
  • Call Flows
  • Voice-Messaging Call Flows in SRST and AAR Mode
  • Cisco Unity Connection Administration
  • Cisco Unified RTMT
  • Cisco Prime Licensing for Voice Messaging
  • Add Cisco Unity Connection in Cisco PLM
  • Cisco Unity Connection Integration Options
  • Cisco Unity Connection SCCP Integration
  • Cisco Unity Connection SIP Integration
  • Cisco Unity Connection Integration Troubleshooting Tools
  • On-Net and Off-Net Calls
  • Call Forward Options
  • Cisco Unity Connection Call Routing
  • Port Monitor
  • Default Call-Routing Behavior
  • Integration Considerations
  • Cisco Unity Connection Class of Service
  • Cisco Unity Connection User Templates
  • User-Creation Options
  • Cisco Unity Connection User
  • Password Settings and Roles
  • User Transfer Rules
  • Greetings
  • TUI Experience
  • Alternate Extensions
  • Voice Mailbox
  • Mailbox Stores and Membership
  • Message Aging Policy and Mailbox Quotas
  • Private Distribution Lists
  • Notification Devices
  • Cisco Unity Connection System Settings Overview
  • General Settings vs. User Settings
  • General Configuration
  • Time Zone Usage
  • Cisco Unity Connection Distribution Lists
  • Cisco Unity Connection Authentication
  • Roles
  • Cisco Unity Connection Restriction Tables
  • Cisco Unity Connection LDAP Integration
  • Import of Users from LDAP Server
  • Phone Number Conversion
  • Search Base
  • LDAP Filter
  • Import of Users from Cisco Unified Communications Manager
  • Cisco Unity Connection Dial Plan Components
  • Dial Plan Example
  • Cisco Unity Connection Call Handler Types
  • Call Handler Reachability
  • Auto-Attendant Example
  • Call Handler Templates
  • Call Handler Template Options
  • Caller Input
  • Default Call Handler Flow
  • Greeting Analysis
  • Caller Input Analysis
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler
  • Unified Messaging Terminology
  • Single Inbox High-Level Architecture
  • Single Inbox Functionality
  • Unified Messaging Benefits
  • Exchange Integration Options
  • Cisco Unity Connection Deployment Options
  • Security, Compliance, and Discoverability
  • Message Synchronization Architecture
  • Configure Integrated Messaging
  • Task List to Set Up Unified Messaging Single Inbox
  • Exchange Mailbox Moves
  • Backup and Restore of Mailboxes
  • Troubleshooting Cisco Unity Connection
  • Reorder Tone
  • Call Forward to Cisco Unity Connection
  • Route Pattern Affecting Call Forward
  • Login Not Working
  • PIN Not Accepted
  • MWI Issues
  • MWI Status
  • Wrong Greeting
  • Time Schedule
  • Voice Messages
  • Call Handler Transfer Issues
  • Call Handler Issues
  • AAR and Cisco Unified SRST Issues
  • Cisco Unified RTMT
  • Cisco Unity Connection Performance Counters
  • Alert Properties
  • Reporting in Cisco Unity Connection
  • MWI Troubleshooting
  • Macro Traces
  • Introduction to Cisco Unity Connection SRSV
  • Specifications for Virtual Platform Overlay
  • Cisco Unity Connection SRSV Solution
  • Cisco Unity Connection SRSV Licensing
  • Limitations in Cisco Unity Connection SRSV Mode
  • SRSV Configuration Checklist for Branch Sites
  • Activate Cisco Unity Connection SRSV
  • DNS, Domains, and Self-Signed Certificates
  • Cisco Unity Connection SRSV Menu Overview
  • SRSV Configuration Checklist for Headquarters Site
  • Set Up Headquarters Cisco Unity Connection
  • Automatic Provisioning and Polling
  • Monitor the Provisioning and Polling Status
  • Replicate System Distribution List
  • Troubleshooting Issues in Provisioning
Module 2: Cisco Unity Express
  • Cisco Unity Express
  • Cisco Services-Ready Engine
  • User Access
  • Cisco Unity Express Auto-Attendant
  • Schedules
  • Integrated Messaging
  • Distribution Lists
  • Notifications
  • Notification for Scheduled Backup
  • Cisco Unity Express Integration
  • Deployment Models
  • Voice Messaging System Comparison
  • Voicemail Integration on Cisco Unified Communications Manager Express
  • Service Module
  • Dial Peer Configuration
  • Voicemail Access for SCCP Phones
  • MWI for SIP-Controlled IP Phones
  • MWI Options
  • MWI Outcall
  • MWI Using SIP Notification Messages
  • MWI SIP for Ephone-dns
  • Transcoding
  • Connecting and Initiating Cisco Unity Express Module
  • Software Installation
  • Software Versions and Licenses
  • Configure SIP Triggers for Default Applications: Voicemail
  • Configure MWI Outcall Directory Numbers
  • Configure MWI Using SIP Notify
  • System Settings
  • Authentication Rules
  • Subscribers
  • User Import
  • Mailboxes
  • Mailbox Defaults
  • Adding Mailboxes
  • Distribution Lists
  • Schedules and Holidays
  • Web Inbox
  • Message Notification
  • Privilege Levels
  • Cisco Unity Express VoiceView Express
  • Integrated Messaging
  • Cisco Unity Express Auto-Attendant Overview
  • Cisco Unity Express Auto-Attendant Operation Example
  • Cisco Unity Express Auto-Attendant Features
  • Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison
  • Cisco Unity Express Auto-Attendant Configuration Checklist
  • Prompts
  • Administration Via Telephone
  • Default System Scripts
  • Call Flow
  • Application Ports
  • Editor Express
  • Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts
  • Scripts
  • Call Processing to Messaging System Call Flow
  • Cisco Unified Communications Manager Express
  • Cisco Unity Express Troubleshooting
  • Logging
  • Cisco Unity Trace Tool
  • Using trace Commands via CLI
  • GUI Macro Feature
  • SIP Troubleshooting
  • SIP Call Flow
  • Troubleshooting SIP Issues
  • Troubleshooting MWI Issues
  • Troubleshooting Mailbox Issues
  • Interpreting TUI Sessions
Module 3: Cisco Unified IM and Presence Implementation
  • Cisco Unified Communications Manager Presence Introduction
  • Cisco Unified Communications Manager Presence
  • Indicators for Speed-Dial Presence
  • Cisco Unified Communications Manager Call History Presence
  • Cisco Unified Communications Manager Subscribe CSS
  • Cisco Unified Communications Manager Presence Groups
  • Cisco Unified Communications IM and Presence Introduction
  • Microsoft Integration
  • OVA Template for Cisco Unified Communications IM and Presence
  • Cisco Unified Communications IM and Presence Cluster
  • Cisco Unified Communications Manager Deployment Options
  • Service Discovery
  • Quality of Service
  • Cisco Jabber Port Usage
  • Enterprise Instant Messaging
  • Multicluster Deployment
  • Federated Deployment
  • Microsoft OCS Federation
  • Mapping of Presence Status
  • Federation Preparation
  • Cisco Jabber Information Flow in Deskphone Mode
  • Cisco Jabber Information Flow in Softphone Mode
  • Cisco Jabber in Phone-Only Mode
  • Cisco Jabber and Voicemail
  • Cisco Jabber and Conferencing
  • Integration with LDAP for Cisco Jabber
  • Cisco Unified Communications IM and Presence, Active Directory, and Exchange
  • Cisco Unified Communications IM and Presence Architecture
  • Cisco Unified Communications IM and Presence Cluster
  • Cisco Jabber Login Flow
  • Access for Cisco Jabber without VPN
  • Set Up Cisco Unified Communications Manager for Presence
  • Checklist for Cisco Unified Communications Manager Setup
  • Cisco Jabber UC Services
  • Implementing Cisco Unified Communications IM and Presence
  • Checklist for Cisco Unified Communications IM and Presence Setup
  • Cisco Unified Communications IM and Presence Services
  • Cisco Jabber Service Discovery
  • Service Discovery: Domain
  • Service Discovery: Operating Mode
  • Cisco UDS SRV Record
  • SRV Records
  • DNS SRV Record Priorities and Weights
  • Troubleshoot DNS SRV Entries
  • Methods of Installation
  • Create a Custom Installer
  • Cisco Jabber in Phone-Only Mode
  • Configure Cisco Jabber in Softphone Mode
  • Legacy Client Settings
  • Cisco Jabber UC Services
  • Upload Jabber-Config File to TFTP Server
  • Visual Voicemail Interface for Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Cisco Jabber Account Options
  • Connection Status
  • LDAP Profile Test
  • Voicemail Profile Test
  • Enable End Users and Devices for CTI
  • Cisco Jabber in Deskphone Mode
  • Cisco Jabber Framework Alignment
  • Configuration URL
  • Legacy Client Settings
  • Video Features
  • Dial-via-Office Reverse Calling
  • Low-Bandwidth Mode
  • URL Handlers
  • Secure Cisco Jabber on Mobile
  • Add Cisco Jabber in Cisco Unified Communications Manager
  • Cisco Jabber User Configuration XML File
  • Cisco Jabber Configuration Sources
  • Cisco Jabber Contact Sources
  • Contact Lookup
  • Cisco UDS Directory Access
  • Photo Support
  • System Dashboard
  • Cisco Unified IM and Presence Reporting
  • Presence Viewer
  • System Troubleshooter
  • Cisco Jabber Connection Status
  • Troubleshoot Common Cisco Jabber Issues
  • Cisco Unified IP Phone Cannot Be Selected
  • In Softphone Mode, Telephony Is Not Possible
  • Users Are Not Shown as On the Phone During an Active Call
  • End User Cannot Log into Cisco Jabber
  • Search for Contacts Returns No Results
  • End User Cannot Control the Cisco Unified IP Phone 9971
  • Trace Filter Settings
  • Troubleshoot SIP Integration
Module 4: Video Provisioning and Integration in a Unified Communications Deployment
  • Cisco Prime Collaboration Overview
  • Complete Lifecycle Management
  • Cisco Prime Collaboration Standard and Advanced
  • Automated System Provisioning
  • Domains, Service Areas, and Subscriber Types: Example
  • Administration Levels
  • LDAP Import
  • Subscriber Roles
  • Deployment Aspects in Cisco Prime Collaboration
  • Day-1 Services Infrastructure
  • Day-2 Services
  • Single Provisioning Interface
  • Multilanguage Support
  • Dashboard
  • Cisco Prime Telephone Self-Care
  • Collaboration Infrastructure
  • Architectural Evolution
  • Combined Model and Methods
  • Cisco Prime Collaboration Manager
  • High-Level Function of Collaboration Infrastructure
  • Dual Approach
  • Cisco TelePresence VCS Characteristics
  • Cisco VCS Cluster Size
  • Call Control Terminology
  • Connecting Cisco Unified Communications Manager and VCS Clusters
  • Dial Plans
  • Conferencing
  • Multiparty Conferencing
  • Cisco TelePresence Conductor
  • Cisco Jabber Video for TelePresence (Movi)
  • DNS SRV Records
  • Automated Provisioning with Cisco VCS and TMS
  • Portfolio Simplification
  • Cisco TMS Introduction
  • Business Needs for Cisco TMS
  • Cisco TMS Platform Overview
  • Cisco TMS Overview
  • Endpoint and Infrastructure Support
  • Cisco TMS Scale and Management
  • Cisco TMS Conference Call Routing
  • Cisco TMS Conference Port Reservation
  • Call Launch Options
  • Calendaring Options
  • Cisco TelePresence Conductor Support
  • Recommended Cisco TMS Scheduling Deployment Mode
  • Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
  • Integration of Cisco TMSXE with Microsoft Exchange
  • Cisco TMS Provisioning Extension
Labs
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users
  • Configuring Cisco Unity Connection System Settings
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unified Messaging
  • Troubleshooting Cisco Unity Connection (Optional)
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express System Settings and Users
  • Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Troubleshooting Cisco Unity Express (Optional)
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)
  • Troubleshoot Cisco Unified Communications IM and Presence (Optional)
  • Provisioning with Cisco Prime Collaboration
  • Deploying Cisco TMS and Video Applications