Cisco Unified Contact Center Enterprise Specialist (UCCES)

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Exams

600-455 UCCED

600-460 UCCEIS

Recertification

The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:

  • Pass the current version of both the UCCED exam and UCCEIS exam.