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Supporting and Troubleshooting Windows 10 (MOC 10982)

Kursbeschreibung Kurstermine
 

MOC-On-Demand-Optionen

Sie können diesen Kurs in drei Alternativen absolvieren:

MOC On-Demand Core
Preis (exkl. Mwst.): 649,- €


Klassisches MOC On-Demand mit digitaler MOC Unterlage




MOD Core buchen

MOC On-Demand Advanced
Preis (exkl. Mwst.): 1.490,- €


MOC On-Demand Core plus:
• Zwei MCT Technology Days
• Examensvoucher
• Measure-Up Practice Test


MOD Advanced buchen

MOC On-Demand Prime
Preis Classroom Training
zzgl. 399,- € (exkl. Mwst.)


MOC On-Demand Core plus:
• MOC Classroom Training
• Examensvoucher
• Measure-Up Practice Test
• 100% Exam Pass Guarantee

MOD Prime buchen


Zur MOC-On-Demand-Angebotsübericht

Zielgruppe

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Voraussetzungen

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Kursziele

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Kursinhalt

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training

Dauer 5 Tage

Preis (exkl. MwSt.)
  • Deutschland: 2.290,- €
  • SA Voucher: 5
inkl. Verpflegung
Verpflegung umfasst:

  • Kaffee, Tee, Saft, Wasser, Cola
  • Gebäck und Süßigkeiten
  • Belegte Brötchen
  • Frisches Obst
  • Mittagessen in einem der naheliegenden Restaurants

Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.


Digitale Kursunterlagen Termine und Buchen
E-Learning MOC on Demand
Preis (exkl. MwSt.)
  • Deutschland: 649,- €
E-Learning kaufen
 
Zum Buchen bitte auf den Ortsnamen klickenKurstermine
Fast Lane wird alle garantierten Termine unabhängig von der Teilnehmerzahl durchführen. Ausgenommen sind höhere Gewalt oder andere unvorhersehbare Ereignisse (wie z.B. Unfall, Krankheit des Trainers), die eine Kursdurchführung unmöglich machen.
Dies ist ein Instructor-led Online Training, das über WebEx in einer VoIP Umgebung durchgeführt wird. Sollten Sie Fragen zu einem unserer Online-Kurse haben, können Sie uns jederzeit unter +49 (0)40 25334610 oder per E-Mail an info@flane.de kontaktieren.
Deutschland
20.02. - 24.02.2017 Düsseldorf
06.03. - 10.03.2017 Stuttgart
20.03. - 24.03.2017 Münster
03.04. - 07.04.2017 Hamburg
18.04. - 21.04.2017 Frankfurt 4 Tage
02.05. - 05.05.2017 Berlin 4 Tage
08.05. - 12.05.2017 München
29.05. - 02.06.2017 Düsseldorf