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IBM Tealeaf 8.8 Advanced Reports and Dashboards (9F11G)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt
 

Zielgruppe

This intermediate course is specifically designed for business analysts who will use IBM Tealeaf cxView to build Scorecards, Dashboards and Top Mover charts. All IBM Tealeaf administrators and event modelers who will be supporting these efforts should also attend.

Voraussetzungen

It is recommended that the following courses be taken as prerequisites prior to taking this course:

  • IBM Tealeaf Fundamentals 8.8 (9F090)
  • IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)

Kursziele

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Kursinhalt

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Classroom Training
Modality: C

Dauer 1 Tag

Preis (exkl. MwSt.)
  • Deutschland: 790,- €
inkl. Verpflegung
Verpflegung umfasst:

  • Kaffee, Tee, Saft, Wasser, Cola
  • Gebäck und Süßigkeiten
  • Frisches Obst
  • Mittagessen in einem der naheliegenden Restaurants

Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot. Zusätzlich zu der oben angegebenen Verpflegung bieten wir Ihnen jeweils Dienstags belegte Brötchen und Donnerstags Kuchen an.


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Kurstermine

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