IBM Sterling Call Center and Sterling Store Administration (6T836G)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt
 

Zielgruppe

This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.

Voraussetzungen

You should have completed:

  • Supply Chain Concepts (Online Tutorial)
  • Participant Modeling and User Security (Instructor-Led Training)
  • Process Modeling (Instructor-Led Training)
  • Item and Pricing Configuration (Instructor-Led Training)

Kursinhalt

This 1-day instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Classroom Training

Dauer 1 Tag

Preis (exkl. MwSt.)
  • Deutschland: 790,- €
  • Schweiz: Fr. 870,-
inkl. Verpflegung
Verpflegung umfasst:

  • Kaffee, Tee, Saft, Wasser, Cola
  • Gebäck und Süßigkeiten
  • Belegte Brötchen
  • Frisches Obst
  • Mittagessen in einem der naheliegenden Restaurants

Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.


Digitale Kursunterlagen Termine und Buchen
 
Zum Buchen bitte auf den Ortsnamen klickenKurstermine
Deutschland
02.01.2017 München
27.02.2017 Düsseldorf
02.05.2017 Berlin
26.06.2017 Frankfurt
09.10.2017 Hamburg
Österreich
02.01.2017 Wien (iTLS)