Service Manager 9.x Technical Configuration (SM150)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt
 

Kursüberblick

This introductory course provides students with the technical skills needed to effectively use and configure the HPE Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment. This five-day course is a mixture of lectures and hands-on exercises. This course covers software versions 9.40 Codeless and the hands‐on labs use software version 9.4.

Zielgruppe

Technical users who are new to HPE Service Manager

Kursziele

Upon successful completion of this course, you should be able to:

  • Describe the Service Manager processes, workflows, and best practices
  • Use the Service Manager Web, Windows, Service Request Catalog, and Mobility clients
  • Navigate online help and use the Interactive Installation Guide
  • Identify the relationships among environment, operator, security roles, capability words, user roles and security folder.
  • Add permissions to applications for users
  • Describe Service Manager reporting capabilities
  • Describe the various integration technologies and how to integrate Service Manager to other products using the Integration Manager utility

Kursinhalt

  • Introduction to Service Manager
  • Navigating Service Manager
  • Understanding the Service Manager Processes
  • User Administration
  • Understanding Approvals
  • Reporting
  • Configuring Configuration Management
  • Configuring Employee Self Service and Service Desk
  • Configuring Incident Management
  • Configuring Problem Management
  • Configuring Change Management
  • Configuring Request Management
  • Configuring Service Catalog and Service Request Catalog
  • Configuring Knowledge Management
  • Configuring Service Level Management
  • Configuring Integrations

Comments

ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited
The ITIL® Accredited Examination Institute logo is a trade mark of AXELOS Limited

Classroom Training

Dauer 5 Tage

Preis (exkl. MwSt.)
  • Deutschland: 2.775,- €
Termine und Buchen
 
Zum Buchen bitte auf den Ortsnamen klickenKurstermine
Deutschland
27.02. - 03.03.2017 Gelnhausen
14.08. - 18.08.2017 Gelnhausen