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Deploying Cisco Unified Intelligence Center (DUIC)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt
 

Zielgruppe

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Voraussetzungen

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Kursziele

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Kursinhalt

1: Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types
2: Cisco Unified Intelligence Center Installation, Administration, and Security
  • Installing Cisco Unified Intelligence Center
  • LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
  • LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
  • Running Cisco Unified Intelligence Center Reports
  • LAB: Running a Stock Report
  • Using Value Lists and Collections
  • LAB: Creating Value Lists and Collections
  • Using Permalinks
  • LAB: Creating Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports
  • LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • LAB: Creating a Simple Report Definition
  • Creating a New Cisco Unified Intelligence Center Report
  • LAB: Creating a Custom Report
  • Searching Call Detail Records
  • LAB: Searching Call Detail Records
Classroom Training

Dauer 3 Tage

Preis (exkl. MwSt.)
  • Deutschland: 2.390,- €
  • Schweiz: Fr. 2.950,-
  • Cisco Learning Credits: 26 CLC
inkl. Verpflegung
Verpflegung umfasst:

  • Kaffee, Tee, Saft, Wasser, Cola
  • Gebäck und Süßigkeiten
  • Belegte Brötchen
  • Frisches Obst
  • Mittagessen in einem der naheliegenden Restaurants

Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.


Termine und Buchen
 
Zum Buchen bitte auf den Ortsnamen klickenKurstermine
Dies ist ein FLEX™-Kurs.
Deutschland
04.01. - 06.01.2017 Düsseldorf
06.02. - 08.02.2017 München
13.03. - 15.03.2017 Hamburg
19.04. - 21.04.2017 Frankfurt
22.05. - 24.05.2017 Berlin
12.06. - 14.06.2017 Stuttgart
17.07. - 19.07.2017 Münster
14.08. - 16.08.2017 Düsseldorf
FLEX™ Training

Please see below our alternative, English language, FLEX™ course option

30.01. - 01.02.2017 FLEX™ Training Dies ist ein FLEX™-Kurs in englisch.
Zeitzone: Europe/Ljubljana
08.05. - 10.05.2017 FLEX™ Training Dies ist ein FLEX™-Kurs in englisch.
Zeitzone: Europe/Ljubljana
03.07. - 05.07.2017 FLEX™ Training Dies ist ein FLEX™-Kurs in englisch.
Zeitzone: Europe/Ljubljana
Schweiz
25.05. - 27.05.2017 Zürich 2 Tage
16.10. - 18.10.2017 Zürich
Österreich
22.05. - 24.05.2017 Wien (iTLS)
23.10. - 25.10.2017 Wien (iTLS)

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