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Tivoli's Process Automation Engine 7.5 Fundamentals (TR711G)

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Detaillierter Kursinhalt

Tivoli Process Automation Engine overview

  • Lesson 1: Overview
  • Lesson 2: The IBM Service Management products
  • Lesson 3: Basic navigation
  • Lesson 4: Start Centers

Components and architecture

  • Lesson 1: Architecture and engine components
  • Lesson 2: Engine Administrative Workstation directory structure
  • Lesson 3: System properties

Foundation Data

  • Lesson 1: Engine financial configuration
  • Lesson 2: Sites, locations, and systems
  • Lesson 3: Classifications

Security

  • Lesson 1: System security configuration
  • Lesson 2: Groups and system privileges
  • Lesson 3: People, users, labor, and crafts
  • Lesson 4: Conditional security

Database Architecture

  • Lesson 1: Database configuration
  • Lesson 2: E-Signature and E-Audit

Work Management

  • Lesson 1: Introduction to work management
  • Lesson 2: Work orders and job plans
  • Lesson 3: Activities, tasks, and automated flow control

Application Customization

  • Lesson 1: Managing domains
  • Lesson 2: Application Designer
  • Lesson 3: Migration Manager

Automation

  • Lesson 1: Cron tasks
  • Lesson 2: Email, communication templates, and the bulletin board
  • Lesson 3: Escalations and actions
  • Lesson 4: Scripting interfaces

Workflow

  • Lesson 1: Introduction to workflow
  • Lesson 2: Workflow administration
  • Lesson 3: Workflow design

Reporting

  • Lesson 1: Data analysis overview
  • Lesson 2: QBEs, KPIs, and predefined reports
  • Lesson 3: Adhoc Reports using QBRs
  • Lesson 4: Report administration

Integration

  • Lesson 1: Integration framework overview
  • Lesson 2: Integration framework examples

Troubleshooting

  • Lesson 1: Logging and appenders
  • Lesson 2: Troubleshooting