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IBM SmartCloud Control Desk 7.5 Foundations (TP350G)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt

Detaillierter Kursinhalt

  • Unit 1: Overview
  • Lesson 1: Service management
  • Lesson 2: Information Technology Infrastructure Library (ITIL)
  • Lesson 3: IBM Service Management
  • Unit 2: Implementation
  • Lesson 1: Planning deployment
  • Lesson 2: Deploying virtual machine images
  • Lesson 3: Performing a standard installation
  • Lesson 4: Navigating the console
  • Unit 3: Basic configuration
  • Lesson 1: IT foundation data
  • Lesson 2: Initial configuration
  • Unit 4: Service Request Management
  • Lesson 1: Service Request Management overview
  • Lesson 2: Service Desk
  • Lesson 3: Service Catalog
  • Lesson 4: Self Service Center
  • Unit 5: IT asset management
  • Lesson 1: IT asset management overview
  • Lesson 2: Financial management
  • Lesson 3: IT asset lifecycle management
  • Lesson 4: Software asset management and audit readiness
  • Unit 6: Change, configuration, and release management
  • Lesson 1: Change, configuration, and release management overview
  • Lesson 2: Configuration management
  • Lesson 3: Change management
  • Lesson 4: Release management