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Cisco Business Edition 6000/7000 v10.x Implementation and Administration (BE6KIA)

Kursbeschreibung Kurstermine Detaillierter Kursinhalt

Detaillierter Kursinhalt

Cisco Unified Computing System Servers and VMware vSphere ESXi
  • Setup, access, monitor, and maintain the Cisco UCS C-Series servers
  • Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
  • Describe and license VMware ESXi and configure networking in VMware
  • Describe virtual resources required for Cisco Business Edition 6000/7000 v 10.x deployments and virtual resource sharing
  • Describe Cisco OVA templates for Cisco Unified Communications applications
  • Create virtual machines for Cisco Unified Communications installations
  • Size and design Cisco Business Edition 6000/7000 v10.x and related Cisco UCS servers
Cisco Unified Communications Manager
  • Setup and license Cisco Unified Communications Manager using PLM
  • Describe gateway integration, dial plan components, call routing logic, and CAC
  • Register phones and synchronize users from LDAP server
  • Setup trunk connection to SIP service provider
  • Implement Extension Mobility, call coverage, and Mobile Connect
  • Understand and control Media Resources
Cisco Unity Connection
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Understand dial plan, call routing, and call handlers
  • Secure voice messaging to avoid external attacks
Cisco Unified IM and Presence
  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Cisco Jabber for deskphone and softphone mode
  • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
  • Message archiving and compliance
  • Cisco Unified IM and Presence Federation
Cisco Prime Collaboration
  • Overview of Cisco Prime Collaboration and modules
  • Present features of Cisco Prime Collaboration
  • Design and deploy Unified Communications with Cisco Prime Collaboration
  • Understand Cisco Prime Telephony Self-Care Portal for subscribers
Cisco Unified Contact Center Express
  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
  • Configure and implement basic AA and ICD scripts
Lab Exercises
Configure Cisco Unified Communications Manager
  • Register phones
  • Synchronize users from LDAP server
  • Connect to a SIP cloud
  • Implement mobility features
  • Use media resources
  • Implement daily automated backups
  • Access user option pages
Configure Cisco Unity Connection
  • Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and PLM
  • Configure system settings
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Configure call handling and routing, message notification, and automate backups
  • Access user option pages and web inbox
Configure Cisco Unified IM and Presence
  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Jabber for deskphone and softphone mode
  • Configure voice messaging integration and desktop sharing
  • Implement Cisco Jabber in smartphone and tablets (BYOD)
Configure Cisco Prime Collaboration
  • Integrate the existing Unified Communications applications with Cisco Prime Collaboration
  • Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
  • Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
  • Configure disaster recovery options
Configure Cisco Unified Contact Center Express
  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Implement AA and ICD scripts using CSQs
  • Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
  • Perform reactive debugging